Customer Service Team Leader Salary in the United States

How much does a Customer Service Team Leader make in the United States? The average Customer Service Team Leader salary in the United States is $50,605 as of April 27, 2019, but the range typically falls between $44,121 and $59,109. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Customer Service Team Leader acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. The Customer Service Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Customer Service Team Leader typically requires 4 to 7 years of related experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Customer Service Team Leader, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
44121
59109
50605

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
45258
61764
52152
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Team Leader in the United States. The base salary for Customer Service Team Leader ranges from $44,121 to $59,109 with the average base salary of $50,605. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,258 to $61,764 with the average total cash compensation of $52,152.
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44121
59109

 

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Career Path for this job

  1. This Job:

    Customer Service Team Leader

    4 - 7 years experience
    Bachelor's Degree

  2. Up a level:

    Customer Service Supervisor

    3 + years experience
    Bachelor's Degree

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