Browse Average Salary Ranges for Customer Services Jobs

What are the average salary ranges for jobs in the Customer Services? There are 391 jobs in Customer Services category. Average salaries can vary and range from $53,408 to $232,936. Salary ranges can differ significantly depending on the job, industry, location, required experience, specific skills, education, and other factors... Salaries listed below are U.S. national averages data from November 25, 2019.

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Job Title Experience EDUCATION Avg. Salary  
Job TitleCustomer Service Center Forecasting/Optimization Manager Experience5 + EducationBachelors Avg. Salary$95,690  
41.08%
Job Title, Experience, Education

Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Develops More

Avg. Salary,  
Alternate Job Titles:
Contact Center Scheduling Manager
Contact Center Agent and Resources Scheduling Manager
Call Center Scheduling Manager
Job TitleCustomer Service Center Forecasting/Optimization Supervisor Experience3 + EducationBachelors Avg. Salary$65,190  
27.99%
Job Title, Experience, Education

Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to for More

Avg. Salary,  
Alternate Job Titles:
Contact Center Scheduling Supervisor
Contact Center Agent and Resources Scheduling Supervisor
Call Center Scheduling Supervisor
Job TitleCustomer Service Center Scheduler Experience1 - 2 EducationBachelors Avg. Salary$46,753  
20.07%
Job Title, Experience, Education

Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center wor More

Avg. Salary,  
Alternate Job Titles:
Contact Center Scheduler
Call Center Scheduler
Contact Center Metrics Analyst
Contact Center Forecasting and Resourcing Analyst
Job TitleCustomer Service Center Senior Scheduler Experience2 - 4 EducationBachelors Avg. Salary$60,043  
25.78%
Job Title, Experience, Education

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and bu More

Avg. Salary,  
Alternate Job Titles:
Contact Center Scheduler, Sr.
Contact Center Metrics Senior Analyst
Contact Center Forecasting and Resourcing Senior Analyst
Call Center Senior Scheduler
Job TitleCustomer Service Director Experience EducationBachelors Avg. Salary$136,451  
58.58%
Job Title, Experience, Education

Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establish More

Avg. Salary,  
Alternate Job Titles:
Customer Support Services Director
Customer Care Director
Job TitleCustomer Service Escalation Manager Experience4 - 7 EducationBachelors Avg. Salary$89,200  
38.29%
Job Title, Experience, Education

Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints an More

Avg. Salary,  
Alternate Job Titles:
Executive Response Manager
Service Complaint Response Manager
Job TitleCustomer Service Manager Experience5 + EducationBachelors Avg. Salary$92,671  
39.78%
Job Title, Experience, Education

Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels More

Avg. Salary,  
Alternate Job Titles:
Customer Care Manager
Customer Support Services Manager
Job TitleCustomer Service Quality Assurance Audit Specialist Experience2 - 4 EducationBachelors Avg. Salary$46,090  
19.79%
Job Title, Experience, Education

Monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback an More

Avg. Salary,  
Alternate Job Titles:
Contact Center Quality Assurance Auditor
Contact Center Quality Metrics Auditor
Call Center Quality Assurance Auditor
Job TitleCustomer Service Representative I Experience0 - 1 EducationHigh School Avg. Salary$35,633  
15.30%
Job Title, Experience, Education

Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. More

Avg. Salary,  
Alternate Job Titles:
Customer Care Representative I
Non-Technical Customer Service Specialist - Entry
Customer Service and Support Representative I
Job TitleCustomer Service Representative II Experience1 - 3 EducationHigh School Avg. Salary$40,554  
17.41%
Job Title, Experience, Education

Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requ More

Avg. Salary,  
Alternate Job Titles:
Customer Service and Support Representative II
Customer Care Representative II
Non-Technical Customer Service Specialist - Intermediate

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