Browse Average Salary Ranges for Customer Services Jobs

Develops relationships with smaller to mid-sized clients in order to increase revenue. Pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. May support higher-level account managers working with larger acc... View job details

Develops relationships with smaller to mid-sized clients in order to increase revenue. Pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. May support higher-level account managers working with larger acc... View job details

Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in a... View job details

Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. C... View job details

Supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervise... View job details

Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above... View job details

Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Advanced analytical skills are typically required. Typically requires ... View job details

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. May provide recommendations for improving contact center operations. Advanced analytical skills are typically required. Typically requ... View job details

Develops relationships with smaller to mid-sized clients in order to increase revenue. Pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. May support higher-level account managers working with larger acc... View job details

Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Advanced analytical skills are typically required. Typically requires ... View job details