Browse Average Salary Ranges for Customer Services Jobs

What are the average salary ranges for jobs in the Customer Services? There are 141 jobs in Customer Services category. Average salaries can vary and range from $50,397 to $79,780. Salary ranges can differ significantly depending on the job, industry, location, required experience, specific skills, education, and other factors... Salaries listed below are U.S. national averages data from March 26, 2024.

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Customer Services
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Telecom
All Industry Aerospace & Defense Biotechnology Business Services Chemicals Construction Edu., Gov't. & Nonprofit Energy & Utilities Financial Services Healthcare Hospitality & Leisure Insurance Internet Media MFG Durable MFG Nondurable Pharmaceuticals Retail & Wholesale Software & Networking Telecom Transportation
$50K - $80K
All Income Level $100K+ $80K - $100K $50K - $80K $30K - $50K $10K - $30K
Alternate Job Titles: Contact Center Traffic and Scheduling Analyst II | Call Center Traffic and Scheduling Analyst II | Traffic Workforce Analyst II

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overfl... View job details

Alternate Job Titles: Contact Center Traffic and Scheduling Analyst III | Call Center Traffic and Scheduling Analyst III | Traffic Workforce Analyst III

Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overfl... View job details

Alternate Job Titles: Contact Center Traffic and Scheduling Senior Assistant | Call Center Traffic and Scheduling Senior Assistant | Contact Center Traffice and Scheduling Senior Coordinator | Traffic Workforce Senior Assistant

Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. Generates and provides call volume reports to leadership. Typically requires a hig... View job details

Alternate Job Titles: Contact Center Traffic and Scheduling Supervisor | Call Center Traffic and Scheduling Supervisor | Traffic Workforce Supervisor

Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing... View job details

Alternate Job Titles: Customer Service Training Supervisor | Customer Service Training Supervisor - Call Center

Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resource... View job details

Alternate Job Titles: Customer Service Trainer I | Customer Service Trainer I - Call Center

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policie... View job details

Alternate Job Titles: Customer Service Trainer II | Customer Service Trainer II - Call Center

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policie... View job details

Alternate Job Titles: Customer Service Trainer III | Customer Service Trainer III - Call Center

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policie... View job details

Alternate Job Titles: Customer Service Representative Coach I | Customer Service Trainer I - Call Center

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policie... View job details

Alternate Job Titles: Customer Service Trainer I | Customer Service Representative Coach I

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policie... View job details

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About Telecom Industry

Companies in the Telecommunications industry include carriers that provide access to communication services and maintain and operate the facilities and infrastructure used to enable transmission. Services offered include the transmission of voice, data, text, sound, and video through wired, wireless, or satellite networks. Examples of companies in this industry include cable, telephone and satellite providers. This industry also includes companies that sell and service user equipment as well as resellers that sell discounted access to provider networks.

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