E-commerce Customer Service Representative Sr. Salary in District of Columbia

How much does an E-commerce Customer Service Representative Sr. make in District of Columbia? The average E-commerce Customer Service Representative Sr. salary in District of Columbia is $41,303 as of January 20, 2020, but the range typically falls between $38,583 and $45,592. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in District of Columbia

About District of Columbia    Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More

Job Description

Responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. May be assigned more complex or sensitive customer problems to resolve. Requires a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

Select a city to view specific salary and bonus information for E-commerce Customer Service Representative Sr.

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $41,303 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $41,303 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $41,303 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $41,303 Date Updated January 20, 2020

Career Path for this job

  1. Down a level:

    E-commerce Customer Service Representative

    0 - 2 years experience
    Bachelor's Degree

  2. This Job:

    E-commerce Customer Service Representative Sr.

    2 - 4 years experience
    Bachelor's Degree

  3. Up a level:

    E-commerce Customer Support Manager

    5 + years experience
    Bachelor's Degree

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