How much does a Technical Support Manager make in District of Columbia? The average Technical Support Manager salary in District of Columbia is $148,773 as of February 26, 2024, but the range typically falls between $131,215 and $167,769. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Technical Support Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Support Manager Salary $115,229 DC February 26, 2024
25th Percentile Technical Support Manager Salary $131,215 DC February 26, 2024
50th Percentile Technical Support Manager Salary $148,773 DC February 26, 2024
75th Percentile Technical Support Manager Salary $167,769 DC February 26, 2024
90th Percentile Technical Support Manager Salary $185,065 DC February 26, 2024
25% $131,215 10% $115,229 90% $185,065 75% $167,769 $148,773 50%(Median) Didn’t find job title? Click
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What skills does a Technical Support Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.

2.

Career Development: Refers to the process an individual may undergo to evolve their occupational status. It is the process of making decisions for long term learning, to align personal needs of physical or psychological fulfillment with career advancement opportunities.

3.

Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Problem Solving 5.86%
Career Development 4.28%
Call Center 0.66%
Others 89.2%

Job Description for Technical Support Manager

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $148,773 Date Updated February 26, 2024
Location Parcel Return Service, DC Avg. Salary $148,773 Date Updated February 26, 2024
Location Washington, DC Avg. Salary $148,773 Date Updated February 26, 2024
Location Washington Navy Yard, DC Avg. Salary $148,773 Date Updated February 26, 2024
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Technical Support Manager Salary in District of Columbia
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