How much does a Customer Service Representative I make in Washington, DC? The average Customer Service Representative I salary in Washington, DC is $42,793 as of February 26, 2024, but the range typically falls between $38,546 and $48,052. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Representative I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative I Salary $34,679 Washington,DC February 26, 2024
25th Percentile Customer Service Representative I Salary $38,546 Washington,DC February 26, 2024
50th Percentile Customer Service Representative I Salary $42,793 Washington,DC February 26, 2024
75th Percentile Customer Service Representative I Salary $48,052 Washington,DC February 26, 2024
90th Percentile Customer Service Representative I Salary $52,839 Washington,DC February 26, 2024
25% $38,546 10% $34,679 90% $52,839 75% $48,052 $42,793 50%(Median) Didn’t find job title? Click
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Check out Customer Service Representative jobs in Washington, District of Columbia

Customer Service Representative

Selkirk Sport - Coeur d'Alene, ID

Customer Service and Sales Rep I

Andrew Core Insurance Agency LLC Farmers Insurance - Eugene, OR

CUSTOMER SERVICE REP II

McDonald Wholesale Co. - Eugene, OR

What skills does a Customer Service Representative I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Life insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

3.

Cash handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

Customer Service 1230.9%
Life insurance 41.7%
Cash handling 30.5%

Job Description for Customer Service Representative I

Customer Service Representative I responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Being a Customer Service Representative I analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative I typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Representative I in Washington, DC

Career Path for Customer Service Representative I

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Representative I, the upper level is Customer Service Representative II and then progresses to Customer Service Team Leader.

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Customer Service Representative I salary varies from city to city. Compared with national average salary of Customer Service Representative I, the highest Customer Service Representative I salary is in San Francisco, CA, where the Customer Service Representative I salary is 25.0% above. The lowest Customer Service Representative I salary is in Miami, FL, where the Customer Service Representative I salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Service Representative I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
38546
48052
42793

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
39041
48931
43391
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative I in Washington, DC. The base salary for Customer Service Representative I ranges from $38,546 to $48,052 with the average base salary of $42,793. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $39,041 to $48,931 with the average total cash compensation of $43,391.
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How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

38546
48052

 

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About Washington, District of Columbia    Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More

Washington, District of Columbia  area prices were up 1.3% from a year ago    View the Cost of Living in Washington, District of Columbia

Customer Service Representative I Salary in popular cities:

Skills associated with Customer Service Representative I: Customer Interaction, Customer Service Help Desk Software, Service Operations, Inquiry Research/Response ...More

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