How much does a Contact Center Quality Analyst, Sr. make in Delaware? The average Contact Center Quality Analyst, Sr. salary in Delaware is $61,221 as of February 26, 2024, but the range typically falls between $52,709 and $70,043. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Quality Analyst, Sr. Salary | $44,959 | DE | February 26, 2024 |
25th Percentile Contact Center Quality Analyst, Sr. Salary | $52,709 | DE | February 26, 2024 |
50th Percentile Contact Center Quality Analyst, Sr. Salary | $61,221 | DE | February 26, 2024 |
75th Percentile Contact Center Quality Analyst, Sr. Salary | $70,043 | DE | February 26, 2024 |
90th Percentile Contact Center Quality Analyst, Sr. Salary | $78,075 | DE | February 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.
Auditing: Auditing refers to the independent examination of financial information of any entity whether profit oriented or not. It is a safeguard measure that prevents corruption.
Calibration: In measurement technology and metrology, calibration is the comparison of measurement values delivered by a device under test with those of a calibration standard of known accuracy. Such a standard could be another measurement device of known accuracy, a device generating the quantity to be measured such as a voltage, a sound tone, or a physical artefact, such as a metre ruler. The outcome of the comparison can result in one of the following: no significant error being noted on the device under test a significant error being noted but no adjustment made an adjustment made to correct the error to an acceptable levelStrictly speaking, the term "calibration" means just the act of comparison, and does not include any subsequent adjustment. The calibration standard is normally traceable to a national standard held by a national metrological body.
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Bear, DE | Avg. Salary $62,857 | Date Updated February 26, 2024 |
Location Delaware City, DE | Avg. Salary $62,881 | Date Updated February 26, 2024 |
Location Harrington, DE | Avg. Salary $63,415 | Date Updated February 26, 2024 |
Location Lewes, DE | Avg. Salary $63,415 | Date Updated February 26, 2024 |
Location Middletown, DE | Avg. Salary $62,890 | Date Updated February 26, 2024 |
Location Milford, DE | Avg. Salary $63,415 | Date Updated February 26, 2024 |
Location Rehoboth Beach, DE | Avg. Salary $63,656 | Date Updated February 26, 2024 |
Location Seaford, DE | Avg. Salary $62,363 | Date Updated February 26, 2024 |
Location Smyrna, DE | Avg. Salary $62,956 | Date Updated February 26, 2024 |
Location Bethany Beach, DE | Avg. Salary $63,656 | Date Updated February 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Quality Analyst, Sr., the first career path typically progresses to Contact Center Quality Manager.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Manager | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Quality Analyst, Sr. salary of your education level.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Quality Analyst, Sr. salary varies from category to category. Click below to see Contact Center Quality Analyst, Sr. salary in different categories.
About Delaware Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the ....More
Skills associated with Contact Center Quality Analyst, Sr.: Service Level Agreements (SLA), Real Time Call Monitoring, Statistical Reporting, Training Needs Analysis ...More
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