How much does a Contact Center Quality Analyst, Sr. make in Delaware? The average Contact Center Quality Analyst, Sr. salary in Delaware is $61,221 as of February 26, 2024, but the range typically falls between $52,709 and $70,043. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Quality Analyst, Sr. Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Analyst, Sr. Salary $44,959 DE February 26, 2024
25th Percentile Contact Center Quality Analyst, Sr. Salary $52,709 DE February 26, 2024
50th Percentile Contact Center Quality Analyst, Sr. Salary $61,221 DE February 26, 2024
75th Percentile Contact Center Quality Analyst, Sr. Salary $70,043 DE February 26, 2024
90th Percentile Contact Center Quality Analyst, Sr. Salary $78,075 DE February 26, 2024
25% $52,709 10% $44,959 90% $78,075 75% $70,043 $61,221 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does a Contact Center Quality Analyst, Sr. need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.

2.

Auditing: Auditing refers to the independent examination of financial information of any entity whether profit oriented or not. It is a safeguard measure that prevents corruption.

3.

Calibration: In measurement technology and metrology, calibration is the comparison of measurement values delivered by a device under test with those of a calibration standard of known accuracy. Such a standard could be another measurement device of known accuracy, a device generating the quantity to be measured such as a voltage, a sound tone, or a physical artefact, such as a metre ruler. The outcome of the comparison can result in one of the following: no significant error being noted on the device under test a significant error being noted but no adjustment made an adjustment made to correct the error to an acceptable levelStrictly speaking, the term "calibration" means just the act of comparison, and does not include any subsequent adjustment. The calibration standard is normally traceable to a national standard held by a national metrological body.

Coaching 4.76%
Auditing 14.29%
Calibration 14.29%
Others 66.66%

Job Description for Contact Center Quality Analyst, Sr.

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Contact Center Quality Analyst, Sr..

Salary.com job board provides millions of Contact Center Quality Analyst, Sr. information for you to search for. Click on search button below to see Contact Center Quality Analyst, Sr. job openings or enter a new job title here.

Job Openings for Contact Center Quality Analyst, Sr. in Delaware

Select a city to view specific salary and bonus information for Contact Center Quality Analyst, Sr.

Loading results...
Location Avg. Salary Date Updated
Location Bear, DE Avg. Salary $62,857 Date Updated February 26, 2024
Location Delaware City, DE Avg. Salary $62,881 Date Updated February 26, 2024
Location Harrington, DE Avg. Salary $63,415 Date Updated February 26, 2024
Location Lewes, DE Avg. Salary $63,415 Date Updated February 26, 2024
Location Middletown, DE Avg. Salary $62,890 Date Updated February 26, 2024
Location Milford, DE Avg. Salary $63,415 Date Updated February 26, 2024
Location Rehoboth Beach, DE Avg. Salary $63,656 Date Updated February 26, 2024
Location Seaford, DE Avg. Salary $62,363 Date Updated February 26, 2024
Location Smyrna, DE Avg. Salary $62,956 Date Updated February 26, 2024
Location Bethany Beach, DE Avg. Salary $63,656 Date Updated February 26, 2024

Career Path for Contact Center Quality Analyst, Sr.

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Analyst, Sr., the first career path typically progresses to Contact Center Quality Manager.

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
Contact Center Quality Analyst, Sr. Salary in Delaware
Contact Center Quality Analyst, Sr. Salary Graph, Regional Distribution and Summary