How much does a Customer Service Training Manager make in Delaware? The average Customer Service Training Manager salary in Delaware is $100,355 as of February 26, 2024, but the range typically falls between $83,060 and $116,126. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Training Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Training Manager Salary $67,314 DE February 26, 2024
25th Percentile Customer Service Training Manager Salary $83,060 DE February 26, 2024
50th Percentile Customer Service Training Manager Salary $100,355 DE February 26, 2024
75th Percentile Customer Service Training Manager Salary $116,126 DE February 26, 2024
90th Percentile Customer Service Training Manager Salary $130,485 DE February 26, 2024
25% $83,060 10% $67,314 90% $130,485 75% $116,126 $100,355 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Training Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.

3.

Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.

Leadership 17.82%
Needs Analysis 0.29%
Service Operations 0.96%
Others 80.93%

Job Description for Customer Service Training Manager

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Training Manager in Delaware

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Location Avg. Salary Date Updated
Location Bear, DE Avg. Salary $103,037 Date Updated February 26, 2024
Location Delaware City, DE Avg. Salary $103,076 Date Updated February 26, 2024
Location Harrington, DE Avg. Salary $103,951 Date Updated February 26, 2024
Location Lewes, DE Avg. Salary $103,951 Date Updated February 26, 2024
Location Middletown, DE Avg. Salary $103,091 Date Updated February 26, 2024
Location Milford, DE Avg. Salary $103,951 Date Updated February 26, 2024
Location Rehoboth Beach, DE Avg. Salary $104,347 Date Updated February 26, 2024
Location Seaford, DE Avg. Salary $102,227 Date Updated February 26, 2024
Location Smyrna, DE Avg. Salary $103,198 Date Updated February 26, 2024
Location Bethany Beach, DE Avg. Salary $104,347 Date Updated February 26, 2024
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Customer Service Training Manager Salary in Delaware
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