Help Desk Support Specialist II Salary in Delaware

How much does a Help Desk Support Specialist II make in Delaware? The average Help Desk Support Specialist II salary in Delaware is $58,232 as of April 26, 2022, but the range typically falls between $52,285 and $65,200. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Delaware

About Delaware    Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the ....More

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Job Description

Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2022 Salary.com)

Select a city to view specific salary and bonus information for Help Desk Support Specialist II

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Location Avg. Salary Date Updated
Location Bear, DE Avg. Salary $58,227 Date Updated April 26, 2022
Location Bethany Beach, DE Avg. Salary $58,456 Date Updated April 26, 2022
Location Bethel, DE Avg. Salary $57,139 Date Updated April 26, 2022
Location Bridgeville, DE Avg. Salary $58,337 Date Updated April 26, 2022
Location Camden Wyoming, DE Avg. Salary $58,212 Date Updated April 26, 2022
Location Cheswold, DE Avg. Salary $58,164 Date Updated April 26, 2022
Location Claymont, DE Avg. Salary $58,293 Date Updated April 26, 2022
Location Clayton, DE Avg. Salary $58,129 Date Updated April 26, 2022
Location Dagsboro, DE Avg. Salary $58,456 Date Updated April 26, 2022
Location Delaware City, DE Avg. Salary $58,249 Date Updated April 26, 2022

Career Path for this job

  1. Down a level:

    Help Desk Support Specialist I

    0 - 1 years experience
    Associate's Degree

  2. This Job:

    Help Desk Support Specialist II

    1 - 3 years experience
    Associate's Degree

  3. Up a level:

    Help Desk Support Specialist III

    2 - 5 years experience
    Associate's Degree

Salary for

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