E-commerce Customer Service Representative Salary in the United States

How much does an E-commerce Customer Service Representative make in the United States? The average E-commerce Customer Service Representative salary in the United States is $35,839 as of December 28, 2020, but the range typically falls between $30,382 and $42,838. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. May require a bachelor's degree. Typically reports to a supervisor or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience. (Copyright 2021 Salary.com)

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Average Base Salary

Core compensation

 
 
 
30382
42838
35839

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
31406
44683
37066
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of E-commerce Customer Service Representative in the United States. The base salary for E-commerce Customer Service Representative ranges from $30,382 to $42,838 with the average base salary of $35,839. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $31,406 to $44,683 with the average total cash compensation of $37,066.
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30382
42838

 

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Career Path for this job

  1. This Job:

    E-commerce Customer Service Representative

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    E-commerce Customer Service Representative Sr.

    2 - 4 years experience
    Bachelor's Degree

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