E-commerce Customer Service Representative Salary in the United States

How much does an E-commerce Customer Service Representative make hourly in the United States? The average hourly wage for an E-commerce Customer Service Representative in the United States is $17 as of September 26, 2019, but the range typically falls between $14 and $20. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. May require a bachelor's degree. Typically reports to a supervisor or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

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Understand the total hourly compensation opportunity for a E-commerce Customer Service Representative, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
14
20
17

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
15
21
17
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of E-commerce Customer Service Representative in the United States. The average hourly rate for E-commerce Customer Service Representative ranges from $14 to $20 with the average hourly pay of $17. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $15 to $21 with the average total hourly cash compensation of $17.
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14
20

 

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Career Path for this job

  1. This Job:

    E-commerce Customer Service Representative

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    E-commerce Customer Service Representative Sr.

    2 - 4 years experience
    Bachelor's Degree

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