How much does a Contact Center Representative II - Inbound make in Florida? The average Contact Center Representative II - Inbound salary in Florida is $38,554 as of March 26, 2024, but the range typically falls between $34,081 and $44,664. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Representative II - Inbound Salary | $30,009 | FL | March 26, 2024 |
25th Percentile Contact Center Representative II - Inbound Salary | $34,081 | FL | March 26, 2024 |
50th Percentile Contact Center Representative II - Inbound Salary | $38,554 | FL | March 26, 2024 |
75th Percentile Contact Center Representative II - Inbound Salary | $44,664 | FL | March 26, 2024 |
90th Percentile Contact Center Representative II - Inbound Salary | $50,226 | FL | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Contact Center Representative II - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative II - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative II - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Inbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Coconut Creek, FL | Avg. Salary $39,203 | Date Updated March 26, 2024 |
Location Alachua, FL | Avg. Salary $36,687 | Date Updated March 26, 2024 |
Location Alford, FL | Avg. Salary $34,577 | Date Updated March 26, 2024 |
Location Altamonte Springs, FL | Avg. Salary $38,513 | Date Updated March 26, 2024 |
Location Altha, FL | Avg. Salary $35,470 | Date Updated March 26, 2024 |
Location Altoona, FL | Avg. Salary $37,377 | Date Updated March 26, 2024 |
Location Alturas, FL | Avg. Salary $38,229 | Date Updated March 26, 2024 |
Location Alva, FL | Avg. Salary $37,864 | Date Updated March 26, 2024 |
Location Anna Maria, FL | Avg. Salary $38,432 | Date Updated March 26, 2024 |
Location Anthony, FL | Avg. Salary $36,484 | Date Updated March 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative II - Inbound, the upper level is Contact Center Representative III - Inbound and then progresses to Inbound Contact Center Supervisor.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Representative II - Inbound salary of your education level.
Contact Center Representative II - Inbound salary varies from country to country. There are several factors that mainly impact the Contact Center Representative II - Inbound salary, including cost of living, economic conditions, market rates and legal differences. Click below to Contact Center Representative II - Inbound salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Representative II - Inbound salary varies from category to category. Click below to see Contact Center Representative II - Inbound salary in different categories.
About Florida Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the w....More
Skills associated with Contact Center Representative II - Inbound: Order Processing, Inquiry Research/Response, Inbound Sales Calls, Customer Support Policies, Standards and Procedures ...More
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