Help Desk Manager Salary in the United States

How much does a Help Desk Manager make in the United States? The average Help Desk Manager salary in the United States is $94,300 as of April 27, 2019, but the range typically falls between $81,427 and $109,361. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2019 Salary.com)

Take just three simple steps below to generate your own personalized salary report.

Step of 3

Understand the total compensation opportunity for a Help Desk Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
81427
109361
94300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
84019
115741
98331
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Manager in the United States. The base salary for Help Desk Manager ranges from $81,427 to $109,361 with the average base salary of $94,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $84,019 to $115,741 with the average total cash compensation of $98,331.
Step of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

81427
109361

 

Step of 3

Recalculate your target pay based on your unique skills and experiences

Career Path for this job

  1. Down a level:

    Help Desk Supervisor III

    3 - 5 years experience
    Bachelor's Degree

  2. This Job:

    Help Desk Manager

    5 + years experience
    Bachelor's Degree

Salary for

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst
Job Openings for Help Desk Manager