Help Desk Salary
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Help Desk salaries, Help Desk benefits packages, Help Desk bonuses, Help Desk job descriptions, Help Desk statistics and Help Desk job openings. Please select a specific Help Desk job from the list below for additional information or search Help Desk salaries.
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Help Desk's Annual Base Salary
| Job Title | Salary | Location | Date Updated |
| Help Desk Manager | $93,949 | United States | |
| Help Desk Supervisor II | $89,980 | United States | |
| Help Desk Support | $51,272 | United States | |
| Help Desk Support Assistant | $43,638 | United States | |
| Help Desk Support, Sr. | $60,870 | United States | |
| Help Desk Supervisor III | $92,643 | United States | |
| Help Desk Supervisor I | $69,597 | United States | |
| PC Support Manager | $109,380 | United States | |
| Front Desk Manager | $47,019 | United States | |
| Front Desk Supervisor - Casino | $38,388 | United States |
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Manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. View Help Desk Manager SalaryAlternate Job Titles:IT Help Desk Manager, IT User Support - Manager, Technical Customer Support Manager, Help Desk Manager
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Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. View Help Desk Supervisor II SalaryAlternate Job Titles:Help Desk Operations Supervisor II, IT/IS Help Desk Supervisor II, User Support Help Desk Supervisor II, Help Desk Supervisor II
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Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager. Gaining or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 2-4 years of related experience. View Help Desk Support SalaryAlternate Job Titles:Help Desk Technician II, Help Desk Tier 2 Specialist, Help Desk Support
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Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-2 year of general work experience. View Help Desk Support Assistant SalaryAlternate Job Titles:Help Desk Technician, Help Desk Technician I, Help Desk Tier 1 Specialist, Help Desk/Password Re-Set Support, Junior Help Desk Support, User Access and Password Support, Help Desk Support Assistant
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Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 4-6 years of related experience. View Help Desk Support, Sr. SalaryAlternate Job Titles:Help Desk Senior Technician, Help Desk Technician III, Help Desk Tier 3 Specialist, IT End User Support Senior Specialist, User Problem Support Senior Specialist, Help Desk Support, Sr.
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Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Typically requires 3-5 years experience in the related area as an individual contributor. View Help Desk Supervisor III SalaryAlternate Job Titles:Help Desk Operations Supervisor III, IT/IS Help Desk Supervisor III, User Support Help Desk Supervisor III, Help Desk Supervisor III
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Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. View Help Desk Supervisor I SalaryAlternate Job Titles:Help Desk Operations Supervisor I, IT/IS Help Desk Supervisor I, User Support Help Desk Supervisor I, Help Desk Supervisor I
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Provides for overall personal computer support. Studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Requires PC system hardware experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office Products as well as troubleshooting experience and understanding of PC e-mail. Provides for the training of department staff and end-users. Manages subordinate staff in the day-to-day performance of their jobs. May require a bachelor's degree of Computer or its equivalent. Typically reports to a head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Typically requires 3-5 years experience in the related area as an individual contributor. View PC Support Manager SalaryAlternate Job Titles:Help Desk Support - Supervisor, PC Support and Resources Team Leader, PC Support Services Manager, PC Support Manager
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Manages front desk personnel and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. May be responsible for front desk budgeting. May oversee concierge or valet staff. May require an associate's degree or its equivalent. Typically reports to a hotel manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. View Front Desk Manager SalaryAlternate Job Titles:Guest Reception Manager, Front Desk ManagerCategory : Hotel, Gaming, Leisure, and Travel
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Supervises a team of front desk clerks who are responsible for guest check-in and check-out. May perform administrative duties for the front desk including guest check-in, check-out, and billing. May require a high school diploma or its equivalent. Leads and direct the work of others. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. View Front Desk Supervisor - Casino SalaryAlternate Job Titles:Casino Reception Supervisor, Front Desk Supervisor - CasinoCategory : Hotel, Gaming, Leisure, and Travel