Help Desk Supervisor Salary in the United States

How much does a Help Desk Supervisor make in the United States? The average Help Desk Supervisor salary in the United States is $84,914 as of May 25, 2023, but the range typically falls between $75,795 and $95,556. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

Supervises the day-to-day operations of a technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains team on the help desk systems, processes, tools, and procedures required to document, track and resolve reported problems and to meet operational service levels and standards. Ensures the latest product and technical updates or policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2023

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Supervisor in the United States. The base salary for Help Desk Supervisor ranges from $75,795 to $95,556 with the average base salary of $84,914. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $77,679 to $101,283 with the average total cash compensation of $87,703.
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Career Path for this job

  1. This Job:

    Help Desk Supervisor

    3 + years experience
    Bachelor's Degree

  2. Up a level:

    Help Desk Manager

    5 + years experience
    Bachelor's Degree

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