How much does a Help Desk Support Assistant make in the United States? The average Help Desk Support Assistant salary in the United States is $43,801 as of April 27, 2019, but the range typically falls between $39,123 and $49,078. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
Help Desk Support Assistant provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Being a Help Desk Support Assistant responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Additionally, Help Desk Support Assistant may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. The Help Desk Support Assistant possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-2 year of general work experience. (Copyright 2019 Salary.com)
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Includes base and annual incentives
0 - 2 years experience
2 - 4 years experience
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