Help Desk Support Specialist II Salary in the United States

How much does a Help Desk Support Specialist II make hourly in the United States? The average hourly wage for a Help Desk Support Specialist II in the United States is $26 as of April 26, 2022, but the range typically falls between $24 and $29. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Recently searched related titles: Service Desk Analyst, Help Desk Technician Tier 2, Help Desk Coordinator,

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Job Description

Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2022 Salary.com)

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Understand the total hourly compensation opportunity for a Help Desk Support Specialist II, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
24
29
26

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
24
30
27
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Help Desk Support Specialist II in the United States. The average hourly rate for Help Desk Support Specialist II ranges from $24 to $29 with the average hourly pay of $26. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $24 to $30 with the average total hourly cash compensation of $27.
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24
29

 

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Career Path for this job

  1. Down a level:

    Help Desk Support Specialist I

    0 - 1 years experience
    Associate's Degree

  2. This Job:

    Help Desk Support Specialist II

    1 - 3 years experience
    Associate's Degree

  3. Up a level:

    Help Desk Support Specialist III

    2 - 5 years experience
    Associate's Degree

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Job Openings for Help Desk Support Specialist II