Help Desk Support Specialist III Salary in the United States

How much does a Help Desk Support Specialist III make in the United States? The average Help Desk Support Specialist III salary in the United States is $63,788 as of April 26, 2022, but the range typically falls between $57,185 and $71,642. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Recently searched related titles: Computer Network Support Specialists, Help Desk Engineer,

Recently searched companies with related titles : Amazon.com IT Support Technician

Job Description

Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2022 Salary.com)

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Understand the total compensation opportunity for a Help Desk Support Specialist III, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
57185
71642
63788

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
58210
73597
65181
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Support Specialist III in the United States. The base salary for Help Desk Support Specialist III ranges from $57,185 to $71,642 with the average base salary of $63,788. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $58,210 to $73,597 with the average total cash compensation of $65,181.
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57185
71642

 

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Career Path for this job

  1. Down a level:

    Help Desk Support Specialist II

    1 - 3 years experience
    Associate's Degree

  2. This Job:

    Help Desk Support Specialist III

    2 - 5 years experience
    Associate's Degree

  3. Up a level:

    Help Desk Support Specialist IV

    5 - 7 years experience
    Associate's Degree

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Job Openings for Help Desk Support Specialist III