Help Desk Support, Sr. Salary in the United States

How much does a Help Desk Support, Sr. make in the United States? The average Help Desk Support, Sr. salary in the United States is $61,098 as of April 27, 2019, but the range typically falls between $54,325 and $69,013. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Recently searched related titles: Computer Network Support Specialists, Help Desk Engineer,

Recently searched companies with related titles : Amazon.com IT Support Technician

Job Description

Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 4-6 years of related experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for a Help Desk Support, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
54325
69013
61098

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
55274
70412
62106
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Support, Sr. in the United States. The base salary for Help Desk Support, Sr. ranges from $54,325 to $69,013 with the average base salary of $61,098. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $55,274 to $70,412 with the average total cash compensation of $62,106.
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54325
69013

 

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Career Path for this job

  1. Down a level:

    Help Desk Support

    2 - 4 years experience
    Associate's Degree

  2. This Job:

    Help Desk Support, Sr.

    4 - 6 years experience
    Associate's Degree

  3. Up a level:

    Help Desk Supervisor I

    2 + years experience
    Bachelor's Degree

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Job Openings for Help Desk Support, Sr.