What is the average Customer Information Center Supervisor salary for Orland Park, IL?
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As of March 26, 2024, the average Customer Information Center Supervisor salary in Orland Park, IL is $102,165. The chart below represents localized salaries for some of our most popular Customer Information Center Supervisor job titles in Orland Park, IL. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Customer Information Center Supervisor job titles in Orland Park, IL. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Customer Information Center Supervisor Salaries in Orland Park, IL
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Contact Center Traffic and Scheduling Supervisor | $81,801 | $39.33 | Orland Park, IL | March 26, 2024 |
| Inbound Contact Center Supervisor | $60,996 | $29.32 | Orland Park, IL | March 26, 2024 |
| Customer Service Supervisor | $78,205 | $37.60 | Orland Park, IL | March 26, 2024 |
| Inbound Contact Center Senior Supervisor | $75,474 | $36.29 | Orland Park, IL | March 26, 2024 |
| Technical Customer Support Supervisor | $93,288 | $44.85 | Orland Park, IL | March 26, 2024 |
| Contact Center Supervisor | $66,914 | $32.17 | Orland Park, IL | March 26, 2024 |
| Distribution Center Senior Supervisor | $88,818 | $42.70 | Orland Park, IL | March 26, 2024 |
| Distribution Center Supervisor | $72,325 | $34.77 | Orland Park, IL | March 26, 2024 |
| Customer Insights Supervisor | $114,571 | $55.08 | Orland Park, IL | March 26, 2024 |
| Information Security Supervisor | $134,853 | $64.83 | Orland Park, IL | March 26, 2024 |
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Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Contact Center Traffic and Scheduling Supervisor Salaries in Orland Park, ILAlternate Job Titles:Call Center Technical Supervisor, Contact Center Traffic and Scheduling Supervisor
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Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Inbound Contact Center Supervisor Salaries in Orland Park, ILAlternate Job Titles:Inbound Call Center Supervisor I, Inbound Customer Support and Service Supervisor I, Inbound Contact Center Supervisor
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Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Customer Service Supervisor Salaries in Orland Park, ILAlternate Job Titles:Customer Care Supervisor, Customer Service and Support Supervisor, Non-Technical Customer Service Supervisor, Customer Service Supervisor
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Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Inbound Contact Center Senior Supervisor Salaries in Orland Park, ILAlternate Job Titles:Inbound Call Center Supervisor II, Inbound Customer Support and Service Supervisor II, Inbound Contact Center Senior Supervisor
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Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Technical Customer Support Supervisor Salaries in Orland Park, IL
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Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Contact Center Supervisor Salaries in Orland Park, ILAlternate Job Titles:Call Center Inside Sales Team Leader, Inbound/Outbound Call Center Sales Team Leader, Sales & Telemarketing Team Leader, Telemarketing Team Leader, Telesales Supervisor, Contact Center Supervisor
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Supervises daily planning, organizing, and operations of a distribution center. Oversees one or more of the distribution center functions, including order processing, picking, packaging, shipping, and receiving. Monitors inventory levels to ensure sufficient levels to fulfill all orders. Balances workloads as needed to achieve production and delivery goals for each shift. Utilizes software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve problems. Provides the necessary equipment, tools, and training to staff to ensure safe, secure, and efficient operations. Complies with all OSHA and other regulations, policies, safety procedures, and documentation requirements. Typically requires an associate degree or equivalent. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Distribution Center Senior Supervisor Salaries in Orland Park, IL
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Supervises daily planning, organizing, and operations of a distribution center. Oversees one or more of the distribution center functions, including order processing, picking, packaging, shipping, and receiving. Monitors inventory levels to ensure sufficient levels to fulfill all orders. Balances workloads as needed to achieve production and delivery goals for each shift. Utilizes software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve problems. Provides the necessary equipment, tools, and training to staff to ensure safe, secure, and efficient operations. Complies with all OSHA and other regulations, policies, safety procedures, and documentation requirements. Typically requires an associate degree or equivalent. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Distribution Center Supervisor Salaries in Orland Park, ILAlternate Job Titles:Distribution Center Operations Supervisor, Distribution Center Supervisor
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Supervises customer market research projects and data analysis. Monitors projects and initial results analysis to provide insights. Ensures the quality and accuracy of studies, surveys, and other research. Utilizes a variety of methods including focus groups, surveys, competitor and industry research to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Customer Insights Supervisor Salaries in Orland Park, ILCategories : Marketing , Advertising , Consulting Services , Internet and New Media , Retail/Wholesale , Sales
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Supervises professionals in the development, implementation, and maintenance of standards and systems that will ensure secure information systems and data. Implements standards and audit procedures to identify and resolve security violations. Conducts disaster recovery and cyberattack preparation and training. May require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Information Security Supervisor Salaries in Orland Park, ILAlternate Job Titles:Information Security Supervisor, InfoSec/Access Control Supervisor, InfoSec/Access Control Team LeaderCategory : IT - All