What is the average Branch Service Manager Ii salary for Rock Island, IL?
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As of March 26, 2024, the average Branch Service Manager Ii salary in Rock Island, IL is $103,668. The chart below represents localized salaries for some of our most popular Branch Service Manager Ii job titles in Rock Island, IL. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Branch Service Manager Ii job titles in Rock Island, IL. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Branch Service Manager Ii Salaries in Rock Island, IL
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Assistant Branch Manager II | $59,824 | $28.76 | Rock Island, IL | March 26, 2024 |
| Branch Sales and Operations Manager | $93,912 | $45.15 | Rock Island, IL | March 26, 2024 |
| Branch Sales and Operations Senior Manager | $129,532 | $62.27 | Rock Island, IL | March 26, 2024 |
| Branch Service Manager | $90,801 | $43.65 | Rock Island, IL | March 26, 2024 |
| Branch Service Representative II | $49,077 | $23.59 | Rock Island, IL | March 26, 2024 |
| Client Service Specialist II | $59,606 | $28.66 | Rock Island, IL | March 26, 2024 |
| Customer Service Senior Manager | $129,733 | $62.37 | Rock Island, IL | March 26, 2024 |
| Branch Service Supervisor | $60,609 | $29.14 | Rock Island, IL | March 26, 2024 |
| Customer Service Manager | $93,954 | $45.17 | Rock Island, IL | March 26, 2024 |
| Shop Service Technician II | $59,264 | $28.49 | Rock Island, IL | March 26, 2024 |
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Assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require a bachelor's degree. Typically reports to a branch manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Assistant Branch Manager II Salaries in Rock Island, ILAlternate Job Titles:Branch Manager, Entry - Retail Banking, Assistant Branch Manager II
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Manages the overall operations, sales, and business development activities for a branch location of an organization. Oversees branch operations, including staffing, training, inventory management, finance, systems, and facilities. Builds and manages relationships with existing and prospective customers to maximize sales and satisfaction. Monitors the branch financial performance to achieve sales, growth, and profitability targets. Maintains and utilizes up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful operations. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Branch Sales and Operations Manager Salaries in Rock Island, ILCategory : Sales
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Manages the overall operations, sales, and business development activities for a branch location of an organization. Oversees branch operations, including staffing, training, inventory management, finance, systems, and facilities. Builds and manages relationships with existing and prospective customers to maximize sales and satisfaction. Monitors the branch financial performance to achieve sales, growth, and profitability targets. Maintains and utilizes up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful operations. May require a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Branch Sales and Operations Senior Manager Salaries in Rock Island, ILCategory : Sales
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Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Designs and develops a service and support system to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Manages scheduling to ensure the branch support unit is adequately staffed, especially during new product introductions. Defines training plans, reviews the performance of team members, and issues corrective actions when needed. May require a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Branch Service Manager Salaries in Rock Island, ILAlternate Job Titles:Branch Customer Service Manager III, Branch Service Quality Manager III, Branch Support Services Manager III, Branch Service Manager
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Provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. May research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Branch Service Representative II Salaries in Rock Island, ILAlternate Job Titles:Branch Staff Support Services Representative II, Staff Support Resource Specialist II, Branch Service Representative IICategory : Banking
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. Client Service Specialist II Salaries in Rock Island, IL
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Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Customer Service Senior Manager Salaries in Rock Island, IL
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Supervises branch support operations that provide centralized information and solutions services to branch employees. Plans daily staffing schedules. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. Ensures the team has the resources available to make accurate and informed recommendations. Assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Branch Service Supervisor Salaries in Rock Island, ILAlternate Job Titles:Branch Customer Service manager II, Branch Service Quality Manager II, Branch Support Services Manager II, Branch Service Supervisor
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Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Customer Service Manager Salaries in Rock Island, ILAlternate Job Titles:Customer Care Manager, Customer Support Services Manager, Customer Service Manager
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Repairs and maintains heavy equipment including engines, hydraulics, and transmissions. Removes, disassembles, cleans, and reassembles components. Uses service manuals to understand issues and selects the proper tools and protocols for an assignment. Diagnoses issues and performs failure analyses. Typically requires a high school diploma. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Shop Service Technician II Salaries in Rock Island, ILAlternate Job Titles:Heavy Equipment Senior Service Technician, Shop Service Technician IICategory : Skilled and Trades