How much does a Inbound Contact Center Manager earn in the United States? The average Inbound Contact Center Manager salary in the United States is $79,930 as of September 28, 2018, but the range typically falls between $68,426 and $91,716. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Develops and monitors quotas for service volume and timelin More
Manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Typically requires a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Typically requires 3+ years of managerial experience. Less
Includes bonus, healthcare, and retirement
3 - 5 years experience
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