Alternate Job Titles: Inbound Contact Center Manager, Inbound Call Center Manager
How much does a Inbound Contact Center Manager make? The median annual Inbound Contact Center Manager salary is $78,270, as of April 29, 2018, with a range usually between $67,014-$89,814, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Inbound Contact Center Manager in the United States.
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This chart describes the expected percentage of people who perform the job of Inbound Contact Center Manager in the United States that make less than that annual salary. For example the median expected annual pay for a typical Inbound Contact Center Manager in the United States is $78,270, so 50% of the people who perform the job of Inbound Contact Center Manager in the United States are expected to make less than $78,270.
Source: HR Reported data as of April 29, 2018
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This chart describes the expected percentage of people who perform the job of Inbound Contact Center Manager that make less than that salary. For example 50% of the people who perform the job of Inbound Contact Center Manager are expected to make less than the median.
Source: HR Reported data as of May 2018
Manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Typically requires a bachelor's degree. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Typically requires 3+ years of managerial experience. View full job description