How much does an Inbound Contact Center Senior Supervisor make in Kentucky? The average Inbound Contact Center Senior Supervisor salary in Kentucky is $69,498 as of April 24, 2024, but the range typically falls between $61,639 and $88,633. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Inbound Contact Center Senior Supervisor Salary | $54,484 | KY | April 24, 2024 |
25th Percentile Inbound Contact Center Senior Supervisor Salary | $61,639 | KY | April 24, 2024 |
50th Percentile Inbound Contact Center Senior Supervisor Salary | $69,498 | KY | April 24, 2024 |
75th Percentile Inbound Contact Center Senior Supervisor Salary | $88,633 | KY | April 24, 2024 |
90th Percentile Inbound Contact Center Senior Supervisor Salary | $106,054 | KY | April 24, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Performance Review: Assessing employee performance and identifying strengths and weaknesses to promote communication and provide constructive performance feedback.
Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Inbound Contact Center Senior Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Senior Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Senior Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Inbound Contact Center Senior Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Aberdeen, KY | Avg. Salary $65,879 | Date Updated April 24, 2024 |
Location Adairville, KY | Avg. Salary $67,061 | Date Updated April 24, 2024 |
Location Adams, KY | Avg. Salary $65,067 | Date Updated April 24, 2024 |
Location Adolphus, KY | Avg. Salary $69,055 | Date Updated April 24, 2024 |
Location Ages Brookside, KY | Avg. Salary $64,476 | Date Updated April 24, 2024 |
Location Albany, KY | Avg. Salary $67,208 | Date Updated April 24, 2024 |
Location Alexandria, KY | Avg. Salary $72,157 | Date Updated April 24, 2024 |
Location Allen, KY | Avg. Salary $65,067 | Date Updated April 24, 2024 |
Location Allensville, KY | Avg. Salary $66,322 | Date Updated April 24, 2024 |
Location Almo, KY | Avg. Salary $65,879 | Date Updated April 24, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Inbound Contact Center Senior Supervisor, the first career path typically progresses to Inbound Contact Center Manager.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Inbound Contact Center Senior Supervisor salary of your education level.
Inbound Contact Center Senior Supervisor salary varies from country to country. There are several factors that mainly impact the Inbound Contact Center Senior Supervisor salary, including cost of living, economic conditions, market rates and legal differences. Click below to Inbound Contact Center Senior Supervisor salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Inbound Contact Center Senior Supervisor salary varies from category to category. Click below to see Inbound Contact Center Senior Supervisor salary in different categories.
About Kentucky Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United ....More
Skills associated with Inbound Contact Center Senior Supervisor: Service Level Management, Escalation Management, Customer Service Metrics, Staff Coaching/Training ...More
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