How much does a Customer Service Team Leader make in Haverhill, MA? The average Customer Service Team Leader salary in Haverhill, MA is $66,849 as of February 26, 2024, but the range typically falls between $59,169 and $75,767. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Team Leader Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Team Leader Salary $52,177 Haverhill,MA February 26, 2024
25th Percentile Customer Service Team Leader Salary $59,169 Haverhill,MA February 26, 2024
50th Percentile Customer Service Team Leader Salary $66,849 Haverhill,MA February 26, 2024
75th Percentile Customer Service Team Leader Salary $75,767 Haverhill,MA February 26, 2024
90th Percentile Customer Service Team Leader Salary $83,886 Haverhill,MA February 26, 2024
25% $59,169 10% $52,177 90% $83,886 75% $75,767 $66,849 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Team Leader need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Client Service: Client services are the processes and interactions organizations and members of their staff have with their clients.

Customer Service 39.95%
Microsoft Office 1.06%
Client Service 0.89%
Others 58.1%

Job Description for Customer Service Team Leader

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)... View full job description

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See user submitted job responsibilities for Customer Service Team Leader.

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Job Openings for Customer Service Team Leader in Haverhill, MA

Career Path for Customer Service Team Leader

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Team Leader, the upper level is Customer Service Supervisor and then progresses to Customer Service Manager.

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Customer Service Team Leader salary varies from city to city. Compared with national average salary of Customer Service Team Leader, the highest Customer Service Team Leader salary is in San Francisco, CA, where the Customer Service Team Leader salary is 25.0% above. The lowest Customer Service Team Leader salary is in Miami, FL, where the Customer Service Team Leader salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Customer Service Team Leader, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
59169
75767
66849

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
61026
79923
69659
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Team Leader in Haverhill, MA. The base salary for Customer Service Team Leader ranges from $59,169 to $75,767 with the average base salary of $66,849. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $61,026 to $79,923 with the average total cash compensation of $69,659.
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59169
75767

 

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About Haverhill, Massachusetts    According to the United States Census Bureau, the city has a total area of 35.6 square miles (92.3 km2), of which 33.0 square miles (85.4 km2) is land....More

Haverhill, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Haverhill, Massachusetts

Customer Service Team Leader Salary in popular cities: BostonWorcesterSpringfield

Skills associated with Customer Service Team Leader: Service Desk Management, Service Operations, Customer Interaction, Inquiry Research/Response ...More

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