How much does a Member Services Supervisor make in Massachusetts? The average Member Services Supervisor salary in Massachusetts is $71,269 as of February 26, 2024, but the range typically falls between $64,700 and $79,714. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Member Services Supervisor Salary | $58,720 | MA | February 26, 2024 |
25th Percentile Member Services Supervisor Salary | $64,700 | MA | February 26, 2024 |
50th Percentile Member Services Supervisor Salary | $71,269 | MA | February 26, 2024 |
75th Percentile Member Services Supervisor Salary | $79,714 | MA | February 26, 2024 |
90th Percentile Member Services Supervisor Salary | $87,403 | MA | February 26, 2024 |
Member Service Manager - Astoria
Wauna Credit Union - Astoria, OR
Member Service Representative 1
Our Community Credit Union - Elma, WA
Residence Inn Portland Clackamas - Happy Valley, OR
Pacific Administrators, Inc. - Honolulu, HI
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Professional Development: Professional development refers to continuing education and career training after a person has entered the workforce in order to help them develop new skills, stay up-to-date on current trends, and advance their career.
Service Quality: Service quality is a measure of how an organization delivers its services compared to the expectations of its customers.
Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Member Services Supervisor.
Salary.com job board provides millions of Member Services Supervisor information for you to search for. Click on search button below to see Member Services Supervisor job openings or enter a new job title here.
Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $68,957 | Date Updated February 26, 2024 |
Location Barnstable, MA | Avg. Salary $69,699 | Date Updated February 26, 2024 |
Location Fitchburg, MA | Avg. Salary $69,819 | Date Updated February 26, 2024 |
Location Hyannis, MA | Avg. Salary $69,458 | Date Updated February 26, 2024 |
Location Leominster, MA | Avg. Salary $68,955 | Date Updated February 26, 2024 |
Location Malden, MA | Avg. Salary $73,784 | Date Updated February 26, 2024 |
Location Methuen, MA | Avg. Salary $69,940 | Date Updated February 26, 2024 |
Location Newton, MA | Avg. Salary $73,784 | Date Updated February 26, 2024 |
Location Revere, MA | Avg. Salary $73,784 | Date Updated February 26, 2024 |
Location Weymouth, MA | Avg. Salary $71,511 | Date Updated February 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Member Services Supervisor, the first career path typically starts with a Managed Care Supervisor position, and then progresses to Managed Care Finance Director.
Additionally, the second career path typically starts with a Member Services Manager position, and then progresses to Member Services Director.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Library Services Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Job Title Member Education Coordinator | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Member Experience Specialist | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Member Services Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Member Services Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Member Services Supervisor salary of your education level.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Member Services Supervisor salary varies from category to category. Click below to see Member Services Supervisor salary in different categories.
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
Skills associated with Member Services Supervisor: Service Operations, Staff Scheduling, Service Delivery, HMO Member Services ...More
Recently searched related titles: Outsourcing Specialist, Digital Learning Specialist
Salary estimation for Member Services Supervisor at companies like : Acute Care Section Apta Inc, NestleProduct Technology Centre, Rma Brokerage LLC
Jobs with a similar salary range to Member Services Supervisor : Journeyman Instrumentation Technician