How much does a Member Services Supervisor make in Massachusetts? The average Member Services Supervisor salary in Massachusetts is $71,269 as of February 26, 2024, but the range typically falls between $64,700 and $79,714. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Member Services Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Supervisor Salary $58,720 MA February 26, 2024
25th Percentile Member Services Supervisor Salary $64,700 MA February 26, 2024
50th Percentile Member Services Supervisor Salary $71,269 MA February 26, 2024
75th Percentile Member Services Supervisor Salary $79,714 MA February 26, 2024
90th Percentile Member Services Supervisor Salary $87,403 MA February 26, 2024
25% $64,700 10% $58,720 90% $87,403 75% $79,714 $71,269 50%(Median) Didn’t find job title? Click
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What skills does a Member Services Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Professional Development: Professional development refers to continuing education and career training after a person has entered the workforce in order to help them develop new skills, stay up-to-date on current trends, and advance their career.

3.

Service Quality: Service quality is a measure of how an organization delivers its services compared to the expectations of its customers.

Customer Service 24.9%
Professional Development 1.24%
Service Quality 0.97%
Others 72.89%

Job Description for Member Services Supervisor

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Member Services Supervisor in Massachusetts

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $68,957 Date Updated February 26, 2024
Location Barnstable, MA Avg. Salary $69,699 Date Updated February 26, 2024
Location Fitchburg, MA Avg. Salary $69,819 Date Updated February 26, 2024
Location Hyannis, MA Avg. Salary $69,458 Date Updated February 26, 2024
Location Leominster, MA Avg. Salary $68,955 Date Updated February 26, 2024
Location Malden, MA Avg. Salary $73,784 Date Updated February 26, 2024
Location Methuen, MA Avg. Salary $69,940 Date Updated February 26, 2024
Location Newton, MA Avg. Salary $73,784 Date Updated February 26, 2024
Location Revere, MA Avg. Salary $73,784 Date Updated February 26, 2024
Location Weymouth, MA Avg. Salary $71,511 Date Updated February 26, 2024

Career Path for Member Services Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Supervisor, the first career path typically starts with a Managed Care Supervisor position, and then progresses to Managed Care Finance Director.

Additionally, the second career path typically starts with a Member Services Manager position, and then progresses to Member Services Director.

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Member Services Supervisor Salary in Massachusetts
Member Services Supervisor Salary Graph, Regional Distribution and Summary