How much does a Telecommunications Supervisor II make in Massachusetts? The average Telecommunications Supervisor II salary in Massachusetts is $123,749 as of February 26, 2024, but the range typically falls between $108,321 and $138,688. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Telecommunications Supervisor II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Telecommunications Supervisor II Salary $94,275 MA February 26, 2024
25th Percentile Telecommunications Supervisor II Salary $108,321 MA February 26, 2024
50th Percentile Telecommunications Supervisor II Salary $123,749 MA February 26, 2024
75th Percentile Telecommunications Supervisor II Salary $138,688 MA February 26, 2024
90th Percentile Telecommunications Supervisor II Salary $152,289 MA February 26, 2024
25% $108,321 10% $94,275 90% $152,289 75% $138,688 $123,749 50%(Median) Didn’t find job title? Click
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What skills does a Telecommunications Supervisor II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Technical Services: Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services

3.

Equipment Management: Equipment management systems allow you to track and manage the tools and small equipment that help your business succeed.

Customer Service 5.03%
Technical Services 1.68%
Equipment Management 1.12%
Others 92.17%

Job Description for Telecommunications Supervisor II

Telecommunications Supervisor II oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor II manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor II identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. The Telecommunications Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Telecommunications Supervisor II typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Telecommunications Supervisor II in Massachusetts

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $119,733 Date Updated February 26, 2024
Location Barnstable, MA Avg. Salary $121,023 Date Updated February 26, 2024
Location Fitchburg, MA Avg. Salary $121,230 Date Updated February 26, 2024
Location Hyannis, MA Avg. Salary $120,603 Date Updated February 26, 2024
Location Leominster, MA Avg. Salary $119,730 Date Updated February 26, 2024
Location Malden, MA Avg. Salary $128,115 Date Updated February 26, 2024
Location Methuen, MA Avg. Salary $121,440 Date Updated February 26, 2024
Location Newton, MA Avg. Salary $128,115 Date Updated February 26, 2024
Location Revere, MA Avg. Salary $128,115 Date Updated February 26, 2024
Location Weymouth, MA Avg. Salary $124,169 Date Updated February 26, 2024

Career Path for Telecommunications Supervisor II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Telecommunications Supervisor II, the upper level is Telecommunications Supervisor III and then progresses to Telecommunications Manager.

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Telecommunications Supervisor II Salary in Massachusetts
Telecommunications Supervisor II Salary Graph, Regional Distribution and Summary