What is the average Branch Service Manager I salary for Worcester, MA?
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As of March 26, 2024, the average Branch Service Manager I salary in Worcester, MA is $113,341. The chart below represents localized salaries for some of our most popular Branch Service Manager I job titles in Worcester, MA. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Branch Service Manager I job titles in Worcester, MA. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Branch Service Manager I Salaries in Worcester, MA
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Assistant Branch Manager II | $67,348 | $32.38 | Worcester, MA | March 26, 2024 |
| Branch Sales and Operations Manager | $105,724 | $50.83 | Worcester, MA | March 26, 2024 |
| Branch Sales and Operations Senior Manager | $145,823 | $70.11 | Worcester, MA | March 26, 2024 |
| Branch Service Manager | $102,221 | $49.14 | Worcester, MA | March 26, 2024 |
| Branch Service Representative I | $47,760 | $22.96 | Worcester, MA | March 26, 2024 |
| Customer Service Trainer I | $55,916 | $26.88 | Worcester, MA | March 26, 2024 |
| Client Service Specialist I | $58,854 | $28.30 | Worcester, MA | March 26, 2024 |
| Customer Service Senior Manager | $146,050 | $70.22 | Worcester, MA | March 26, 2024 |
| Assistant Branch Manager I | $57,020 | $27.41 | Worcester, MA | March 26, 2024 |
| Customer Service Manager | $105,771 | $50.85 | Worcester, MA | March 26, 2024 |
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Assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require a bachelor's degree. Typically reports to a branch manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Assistant Branch Manager II Salaries in Worcester, MAAlternate Job Titles:Branch Manager, Entry - Retail Banking, Assistant Branch Manager II
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Manages the overall operations, sales, and business development activities for a branch location of an organization. Oversees branch operations, including staffing, training, inventory management, finance, systems, and facilities. Builds and manages relationships with existing and prospective customers to maximize sales and satisfaction. Monitors the branch financial performance to achieve sales, growth, and profitability targets. Maintains and utilizes up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful operations. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Branch Sales and Operations Manager Salaries in Worcester, MACategory : Sales
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Manages the overall operations, sales, and business development activities for a branch location of an organization. Oversees branch operations, including staffing, training, inventory management, finance, systems, and facilities. Builds and manages relationships with existing and prospective customers to maximize sales and satisfaction. Monitors the branch financial performance to achieve sales, growth, and profitability targets. Maintains and utilizes up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful operations. May require a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Branch Sales and Operations Senior Manager Salaries in Worcester, MACategory : Sales
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Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Designs and develops a service and support system to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Manages scheduling to ensure the branch support unit is adequately staffed, especially during new product introductions. Defines training plans, reviews the performance of team members, and issues corrective actions when needed. May require a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Branch Service Manager Salaries in Worcester, MAAlternate Job Titles:Branch Customer Service Manager III, Branch Service Quality Manager III, Branch Support Services Manager III, Branch Service Manager
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Provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. May research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Branch Service Representative I Salaries in Worcester, MAAlternate Job Titles:Branch Staff Support Services Representative I, Staff Support Resource Specialist I, Branch Service Representative I
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Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Customer Service Trainer I Salaries in Worcester, MA
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Client Service Specialist I Salaries in Worcester, MA
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Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Customer Service Senior Manager Salaries in Worcester, MA
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Assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require an associate degree. Typically reports to a branch manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Assistant Branch Manager I Salaries in Worcester, MAAlternate Job Titles:Assistant Branch Manager - Banking, Assistant Branch Manager I
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Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Customer Service Manager Salaries in Worcester, MAAlternate Job Titles:Customer Care Manager, Customer Support Services Manager, Customer Service Manager