eCommerce Customer Service Representative Salary in Massachusetts

How much does an eCommerce Customer Service Representative make in Massachusetts? The average eCommerce Customer Service Representative salary in Massachusetts is $37,160 as of April 27, 2019, but the range typically falls between $31,500 and $44,415. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Massachusetts

About Massachusetts    Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More

Job Description

eCommerce Customer Service Representative responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Being an eCommerce Customer Service Representative documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Additionally, eCommerce Customer Service Representative may require a bachelor's degree. Typically reports to a supervisor or manager. The eCommerce Customer Service Representative works on projects/matters of limited complexity in a support role. Work is closely managed. To be an eCommerce Customer Service Representative typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for eCommerce Customer Service Representative

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Location Avg. Salary Date Updated
Location Abington, MA Avg. Salary $37,464 Date Updated April 27, 2019
Location Accord, MA Avg. Salary $37,464 Date Updated April 27, 2019
Location Acton, MA Avg. Salary $37,683 Date Updated April 27, 2019
Location Acushnet, MA Avg. Salary $36,461 Date Updated April 27, 2019
Location Adams, MA Avg. Salary $35,205 Date Updated April 27, 2019
Location Agawam, MA Avg. Salary $36,149 Date Updated April 27, 2019
Location Allston, MA Avg. Salary $39,349 Date Updated April 27, 2019
Location Amesbury, MA Avg. Salary $35,963 Date Updated April 27, 2019
Location Amherst, MA Avg. Salary $36,046 Date Updated April 27, 2019
Location Andover, MA Avg. Salary $36,668 Date Updated April 27, 2019

Career Path for this job

  1. This Job:

    eCommerce Customer Service Representative

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    eCommerce Customer Service Representative Sr.

    2 - 4 years experience
    Bachelor's Degree

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