How much does a Customer Service Training Manager make in Maryland? The average Customer Service Training Manager salary in Maryland is $101,294 as of February 26, 2024, but the range typically falls between $83,838 and $117,213. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Training Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Training Manager Salary $67,944 MD February 26, 2024
25th Percentile Customer Service Training Manager Salary $83,838 MD February 26, 2024
50th Percentile Customer Service Training Manager Salary $101,294 MD February 26, 2024
75th Percentile Customer Service Training Manager Salary $117,213 MD February 26, 2024
90th Percentile Customer Service Training Manager Salary $131,706 MD February 26, 2024
25% $83,838 10% $67,944 90% $131,706 75% $117,213 $101,294 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Training Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.

3.

Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.

Leadership 17.82%
Needs Analysis 0.29%
Service Operations 0.96%
Others 80.93%

Job Description for Customer Service Training Manager

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Training Manager in Maryland

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $100,994 Date Updated February 26, 2024
Location Abell, MD Avg. Salary $108,873 Date Updated February 26, 2024
Location Aberdeen, MD Avg. Salary $99,172 Date Updated February 26, 2024
Location Aberdeen Proving Ground, MD Avg. Salary $99,727 Date Updated February 26, 2024
Location Abingdon, MD Avg. Salary $99,169 Date Updated February 26, 2024
Location Accident, MD Avg. Salary $90,148 Date Updated February 26, 2024
Location Accokeek, MD Avg. Salary $109,167 Date Updated February 26, 2024
Location Adamstown, MD Avg. Salary $106,780 Date Updated February 26, 2024
Location Allen, MD Avg. Salary $104,442 Date Updated February 26, 2024
Location Andrews Air Force Base, MD Avg. Salary $109,330 Date Updated February 26, 2024
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Customer Service Training Manager Salary in Maryland
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