How much does a Customer Service Training Manager make in Maryland? The average Customer Service Training Manager salary in Maryland is $101,294 as of February 26, 2024, but the range typically falls between $83,838 and $117,213. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Training Manager Salary | $67,944 | MD | February 26, 2024 |
25th Percentile Customer Service Training Manager Salary | $83,838 | MD | February 26, 2024 |
50th Percentile Customer Service Training Manager Salary | $101,294 | MD | February 26, 2024 |
75th Percentile Customer Service Training Manager Salary | $117,213 | MD | February 26, 2024 |
90th Percentile Customer Service Training Manager Salary | $131,706 | MD | February 26, 2024 |
Insurance Customer Service Manager
Firefighter Insurance Services - Auburn, WA
Mountain Pacific Bank - Bellingham, WA
Customer Service Representative
Medical Transportation Management - Eugene, OR
Part-Time Customer Service Representative
FPI Management - Folsom, CA
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.
Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Customer Service Training Manager.
Salary.com job board provides millions of Customer Service Training Manager information for you to search for. Click on search button below to see Customer Service Training Manager job openings or enter a new job title here.
Location | Avg. Salary | Date Updated |
---|---|---|
Location Dundalk, MD | Avg. Salary $100,994 | Date Updated February 26, 2024 |
Location Abell, MD | Avg. Salary $108,873 | Date Updated February 26, 2024 |
Location Aberdeen, MD | Avg. Salary $99,172 | Date Updated February 26, 2024 |
Location Aberdeen Proving Ground, MD | Avg. Salary $99,727 | Date Updated February 26, 2024 |
Location Abingdon, MD | Avg. Salary $99,169 | Date Updated February 26, 2024 |
Location Accident, MD | Avg. Salary $90,148 | Date Updated February 26, 2024 |
Location Accokeek, MD | Avg. Salary $109,167 | Date Updated February 26, 2024 |
Location Adamstown, MD | Avg. Salary $106,780 | Date Updated February 26, 2024 |
Location Allen, MD | Avg. Salary $104,442 | Date Updated February 26, 2024 |
Location Andrews Air Force Base, MD | Avg. Salary $109,330 | Date Updated February 26, 2024 |
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Customer Service Training Manager salary of your education level.
Customer Service Training Manager salary varies from country to country. There are several factors that mainly impact the Customer Service Training Manager salary, including cost of living, economic conditions, market rates and legal differences. Click below to Customer Service Training Manager salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Customer Service Training Manager salary varies from category to category. Click below to see Customer Service Training Manager salary in different categories.
About Maryland Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More
Skills associated with Customer Service Training Manager: Customer Complaint Escalation, Customer Support Policies, Standards and Procedures, Customer Service Metrics, Training Program Development ...More
Recently searched related titles: Senior Manager Of Impact And Community Investment, Staff Trainer
Jobs with a similar salary range to Customer Service Training Manager : SAP Key User, Call Center Training Manager
Salary estimation for Customer Service Training Manager at companies like : Oxbow Hydrocarbons Inc, Medical Rehabilitation Diagnostic Center Inc, Department Of Army Def AM Cnt
Jobs with a similar salary range to Customer Service Training Manager : Submarine Officer