Customer Service Supervisor Salaries in Rockville, Maryland
Alternate Job Titles: Customer Service Supervisor
How much does a Customer Service Supervisor in Rockville,
MD make? The median annual Customer Service Supervisor salary in Rockville,
MD is $67,714, as of May 30, 2018, with a range usually between
$58,415-$78,399 not including bonus and benefit information
and other factors that impact base pay. However, the salary for someone with the title Customer Service Supervisor may vary depending on a number of factors including industry,
company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title
Customer Service Supervisor in Rockville, MD.
This chart describes the expected percentage of people who perform the job of Customer Service Supervisor in the United States that make less than that annual salary. For example the median expected annual pay for a typical Customer Service Supervisor in the United States is $67,714 so 50% of the people who perform the job of Customer Service Supervisor in the United States are expected to make less than $67,714.
Source: HR Reported data as of May 30, 2018
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This chart describes the expected percentage of people who perform the job of Customer Service Supervisor in Rockville, MD that make less than that salary. For example 50% of the people who perform the job of Customer Service Supervisor in Rockville are expected to make less than the median.
Source: HR Reported data as of June 2018
Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. May monitor staff performance and have responsibility for hiring and performance appraisal. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. View full job description