How much does a Customer Retention Representative II make in Missouri? The average Customer Retention Representative II salary in Missouri is $42,010 as of February 26, 2024, but the range typically falls between $37,858 and $46,964. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Retention Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Retention Representative II Salary $34,077 MO February 26, 2024
25th Percentile Customer Retention Representative II Salary $37,858 MO February 26, 2024
50th Percentile Customer Retention Representative II Salary $42,010 MO February 26, 2024
75th Percentile Customer Retention Representative II Salary $46,964 MO February 26, 2024
90th Percentile Customer Retention Representative II Salary $51,474 MO February 26, 2024
25% $37,858 10% $34,077 90% $51,474 75% $46,964 $42,010 50%(Median) Didn’t find job title? Click
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What skills does a Customer Retention Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Team Management: The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.

2.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

3.

Client Interaction: Client-facing skills are the abilities necessary to provide quality customer service. Client-facing employees are those who interact directly with customers in person or through phone conversations, online messages and any other methods of communication that a business uses.

Team Management 15.59%
Futures 1.16%
Client Interaction 0.54%
Others 82.71%

Job Description for Customer Retention Representative II

Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. The Customer Retention Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Retention Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Retention Representative II in Missouri

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Location Avg. Salary Date Updated
Location Saint Peters, MO Avg. Salary $43,081 Date Updated February 26, 2024
Location Adrian, MO Avg. Salary $42,837 Date Updated February 26, 2024
Location Advance, MO Avg. Salary $43,057 Date Updated February 26, 2024
Location Agency, MO Avg. Salary $42,833 Date Updated February 26, 2024
Location Alba, MO Avg. Salary $40,861 Date Updated February 26, 2024
Location Albany, MO Avg. Salary $42,837 Date Updated February 26, 2024
Location Aldrich, MO Avg. Salary $40,861 Date Updated February 26, 2024
Location Alexandria, MO Avg. Salary $41,406 Date Updated February 26, 2024
Location Allendale, MO Avg. Salary $42,181 Date Updated February 26, 2024
Location Allenton, MO Avg. Salary $43,057 Date Updated February 26, 2024

Career Path for Customer Retention Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Retention Representative II, the upper level is Customer Retention Representative III and then progresses to Customer Retention Supervisor.

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Customer Retention Representative II Salary in Missouri
Customer Retention Representative II Salary Graph, Regional Distribution and Summary