How much does an Inbound Contact Center Senior Supervisor make in Mississippi? The average Inbound Contact Center Senior Supervisor salary in Mississippi is $65,520 as of February 26, 2024, but the range typically falls between $58,112 and $83,557. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Inbound Contact Center Senior Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Inbound Contact Center Senior Supervisor Salary $51,367 MS February 26, 2024
25th Percentile Inbound Contact Center Senior Supervisor Salary $58,112 MS February 26, 2024
50th Percentile Inbound Contact Center Senior Supervisor Salary $65,520 MS February 26, 2024
75th Percentile Inbound Contact Center Senior Supervisor Salary $83,557 MS February 26, 2024
90th Percentile Inbound Contact Center Senior Supervisor Salary $99,978 MS February 26, 2024
25% $58,112 10% $51,367 90% $99,978 75% $83,557 $65,520 50%(Median) Didn’t find job title? Click
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What skills does an Inbound Contact Center Senior Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Performance Review: Assessing employee performance and identifying strengths and weaknesses to promote communication and provide constructive performance feedback.

3.

Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.

Customer Service 13.37%
Performance Review 0.96%
Customer Care 0.66%
Others 85.01%

Job Description for Inbound Contact Center Senior Supervisor

Inbound Contact Center Senior Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Senior Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Senior Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Inbound Contact Center Senior Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Inbound Contact Center Senior Supervisor in Mississippi

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Location Avg. Salary Date Updated
Location Olive Branch, MS Avg. Salary $67,810 Date Updated February 26, 2024
Location Abbeville, MS Avg. Salary $67,570 Date Updated February 26, 2024
Location Aberdeen, MS Avg. Salary $62,199 Date Updated February 26, 2024
Location Ackerman, MS Avg. Salary $61,979 Date Updated February 26, 2024
Location Algoma, MS Avg. Salary $61,979 Date Updated February 26, 2024
Location Alligator, MS Avg. Salary $64,653 Date Updated February 26, 2024
Location Amory, MS Avg. Salary $61,979 Date Updated February 26, 2024
Location Anguilla, MS Avg. Salary $64,697 Date Updated February 26, 2024
Location Arcola, MS Avg. Salary $65,314 Date Updated February 26, 2024
Location Arkabutla, MS Avg. Salary $67,570 Date Updated February 26, 2024

Career Path for Inbound Contact Center Senior Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Inbound Contact Center Senior Supervisor, the first career path typically progresses to Inbound Contact Center Manager.

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Inbound Contact Center Senior Supervisor Salary in Mississippi
Inbound Contact Center Senior Supervisor Salary Graph, Regional Distribution and Summary