Salary for
Member Services Manager in the United States

How much does a Member Services Manager earn in the United States? The average Member Services Manager salary in the United States is $81,839 as of March 28, 2019, but the range typically falls between $72,445 and $93,392. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View Cost of Living in Major Cities

Job Description

Responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Requires a bachelor's degree. Typically reports to a head of unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

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Salary range for a Member Services Manager
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Average Base Salary

Core compensation

 
 
 
72445
93392
81839

Average Total Compensation

Includes bonus, healthcare, and retirement

 
 
 
75597
100860
86688
These charts show the average base salary (core compensation), as well as the average total compensation for the job of Member Services Manager in the United States. The base salary for Member Services Manager ranges from $72,445 to $93,392 with the average base salary of $81,839. The total compensation, which includes bonus, health and retirement, can vary anywhere from $75,597 to $100,860 with the average total compensation of $86,688.
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72445
93392
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Career Path for this job

  1. Down a level:

    Member Services Supervisor

    3 + years experience
    High School Diploma or Tech Certificate

  2. This Job:

    Member Services Manager

    5 + years experience
    Bachelor's Degree

  3. Up a level:

    Member Services Director


    Bachelor's Degree

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Job Openings for Member Services Manager