How much does a Contact Center Traffic and Scheduling Analyst III make in North Carolina? The average Contact Center Traffic and Scheduling Analyst III salary in North Carolina is $71,488 as of February 26, 2024, but the range typically falls between $62,517 and $82,288. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Traffic and Scheduling Analyst III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Traffic and Scheduling Analyst III Salary $54,349 NC February 26, 2024
25th Percentile Contact Center Traffic and Scheduling Analyst III Salary $62,517 NC February 26, 2024
50th Percentile Contact Center Traffic and Scheduling Analyst III Salary $71,488 NC February 26, 2024
75th Percentile Contact Center Traffic and Scheduling Analyst III Salary $82,288 NC February 26, 2024
90th Percentile Contact Center Traffic and Scheduling Analyst III Salary $92,121 NC February 26, 2024
25% $62,517 10% $54,349 90% $92,121 75% $82,288 $71,488 50%(Median) Didn’t find job title? Click
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Job Description for Contact Center Traffic and Scheduling Analyst III

Contact Center Traffic and Scheduling Analyst III analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst III ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Traffic and Scheduling Analyst III in North Carolina

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Location Avg. Salary Date Updated
Location Aberdeen, NC Avg. Salary $67,810 Date Updated February 26, 2024
Location Advance, NC Avg. Salary $71,205 Date Updated February 26, 2024
Location Ahoskie, NC Avg. Salary $69,671 Date Updated February 26, 2024
Location Alamance, NC Avg. Salary $70,924 Date Updated February 26, 2024
Location Albemarle, NC Avg. Salary $70,873 Date Updated February 26, 2024
Location Albertson, NC Avg. Salary $67,940 Date Updated February 26, 2024
Location Alexander, NC Avg. Salary $68,452 Date Updated February 26, 2024
Location Alexis, NC Avg. Salary $73,045 Date Updated February 26, 2024
Location Alliance, NC Avg. Salary $68,070 Date Updated February 26, 2024
Location Almond, NC Avg. Salary $67,802 Date Updated February 26, 2024

Career Path for Contact Center Traffic and Scheduling Analyst III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Traffic and Scheduling Analyst III, the first career path typically starts with a Contact Center Scheduling Supervisor position, and then progresses to Contact Center Scheduling Manager.

Additionally, the second career path typically starts with a Contact Center Traffic and Scheduling Supervisor position, and then progresses to Contact Center Traffic and Scheduling Manager.

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Contact Center Traffic and Scheduling Analyst III Salary in North Carolina
Contact Center Traffic and Scheduling Analyst III Salary Graph, Regional Distribution and Summary