Customer Retention Representative II Salary in North Carolina
Customer Retention Representative II Salary in North Carolina
How much does a Customer Retention Representative II make in North Carolina? The average Customer Retention Representative II salary in North Carolina is $42,464 as of March 26, 2024, but the range typically falls between $38,265 and $47,470. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Retention Representative II Salary | $34,441 | NC | March 26, 2024 |
| 25th Percentile Customer Retention Representative II Salary | $38,265 | NC | March 26, 2024 |
| 50th Percentile Customer Retention Representative II Salary | $42,464 | NC | March 26, 2024 |
| 75th Percentile Customer Retention Representative II Salary | $47,470 | NC | March 26, 2024 |
| 90th Percentile Customer Retention Representative II Salary | $52,028 | NC | March 26, 2024 |
Customer Support Representative
Mainstream Fiber Networks - Evansville, IN
Customer Relations Representative
PI Hollywood - Hawthorne, CA
Customer Service Representative
Perfect Placement Group, LLC - Hayward, CA
Retention Representative - No Cold Calling
DISH - Muskogee, OK
- View Average Salary for United States
-
Select State
-
Select City in NC
-
Choose Similar Job
-
Pick Related Category
- View Cost of Living in North Carolina
What skills does a Customer Retention Representative II need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Team Management: The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
Client Interaction: Client-facing skills are the abilities necessary to provide quality customer service. Client-facing employees are those who interact directly with customers in person or through phone conversations, online messages and any other methods of communication that a business uses.
Job Description for Customer Retention Representative II
Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. The Customer Retention Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Retention Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Customer Retention Representative II.
Search Job Openings
Salary.com job board provides millions of Customer Retention Representative II information for you to search for. Click on search button below to see Customer Retention Representative II job openings or enter a new job title here.
Select a city to view specific salary and bonus information for Customer Retention Representative II
| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Aberdeen, NC | Avg. Salary $39,899 | Date Updated March 26, 2024 |
| Location Advance, NC | Avg. Salary $41,403 | Date Updated March 26, 2024 |
| Location Ahoskie, NC | Avg. Salary $41,403 | Date Updated March 26, 2024 |
| Location Alamance, NC | Avg. Salary $41,447 | Date Updated March 26, 2024 |
| Location Albemarle, NC | Avg. Salary $41,712 | Date Updated March 26, 2024 |
| Location Albertson, NC | Avg. Salary $40,031 | Date Updated March 26, 2024 |
| Location Alexander, NC | Avg. Salary $40,651 | Date Updated March 26, 2024 |
| Location Alexis, NC | Avg. Salary $42,862 | Date Updated March 26, 2024 |
| Location Alliance, NC | Avg. Salary $40,208 | Date Updated March 26, 2024 |
| Location Almond, NC | Avg. Salary $40,253 | Date Updated March 26, 2024 |
Career Path for Customer Retention Representative II
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Retention Representative II, the upper level is Customer Retention Representative III and then progresses to Customer Retention Supervisor.
What does a Customer Retention Representative II do?
Are you an HR manager or compensation specialist?
Salary.com's CompAnalyst platform offers:
- Detailed skills and competency reports for specific positions
- Job and employee pricing reports
- Compensation data tools, salary structures, surveys and benchmarks.
About North Carolina
Similar Jobs to Customer Retention Representative II
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Customer Retention Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Retention Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Level of Education for Customer Retention Representative II
Jobs with different levels of education may pay very differently. Check the Customer Retention Representative II salary of your education level.
- Customer Retention Representative II Salaries with No Diploma
- Customer Retention Representative II Salaries with a High School Diploma or Technical Certificate
- Customer Retention Representative II Salaries with an Associate's Degree
- Customer Retention Representative II Salaries with a Bachelor's Degree
- Customer Retention Representative II Salaries with a Master's Degree or MBA
- Customer Retention Representative II Salaries with a JD, MD, PhD or Equivalent
View Salary Data for All Nearby Cities
South Carolina
Tennessee
Virginia
Most Popular Cities for Customer Retention Representative II Job
- Houston, TX Customer Retention Representative II
- Philadelphia, PA Customer Retention Representative II
- Los Angeles, CA Customer Retention Representative II
- San Diego, CA Customer Retention Representative II
- San Antonio, TX Customer Retention Representative II
- New York, NY Customer Retention Representative II
- Dallas, TX Customer Retention Representative II
- Phoenix, AZ Customer Retention Representative II
- San Jose, CA Customer Retention Representative II
- Chicago, IL Customer Retention Representative II
Browse All Customer Services Jobs by Salary Level
Browse Related Job Categories With Customer Retention Representative II
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Customer Retention Representative II salary varies from category to category. Click below to see Customer Retention Representative II salary in different categories.
About North Carolina North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More
Skills associated with Customer Retention Representative II: Customer Service Metrics, Customer Care, Customer Interaction, Customer Relationship Management (CRM) ...More
Recently searched related titles: Correspondence Specialist, Correspondence Analyst, Retention Agent
Jobs with a similar salary range to Customer Retention Representative II : Client Advocate, Loyalty Specialist, Customer Retention Specialist
Salary estimation for Customer Retention Representative II at companies like : Cisco Contact Center solutions, Sole Comfort, Comstock Memorial Union
Jobs with a similar salary range to Customer Retention Representative II : Renewal Representative
