How much does a Technical Customer Support Senior Manager make in North Carolina? The average Technical Customer Support Senior Manager salary in North Carolina is $141,774 as of March 26, 2024, but the range typically falls between $127,865 and $159,293. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Technical Customer Support Senior Manager Salary | $115,201 | NC | March 26, 2024 |
25th Percentile Technical Customer Support Senior Manager Salary | $127,865 | NC | March 26, 2024 |
50th Percentile Technical Customer Support Senior Manager Salary | $141,774 | NC | March 26, 2024 |
75th Percentile Technical Customer Support Senior Manager Salary | $159,293 | NC | March 26, 2024 |
90th Percentile Technical Customer Support Senior Manager Salary | $175,243 | NC | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
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Technical Customer Support Senior Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a Technical Customer Support Senior Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Technical Customer Support Senior Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The Technical Customer Support Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Technical Customer Support Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Aberdeen, NC | Avg. Salary $133,208 | Date Updated March 26, 2024 |
Location Advance, NC | Avg. Salary $138,230 | Date Updated March 26, 2024 |
Location Ahoskie, NC | Avg. Salary $138,230 | Date Updated March 26, 2024 |
Location Alamance, NC | Avg. Salary $138,377 | Date Updated March 26, 2024 |
Location Albemarle, NC | Avg. Salary $139,263 | Date Updated March 26, 2024 |
Location Albertson, NC | Avg. Salary $133,651 | Date Updated March 26, 2024 |
Location Alexander, NC | Avg. Salary $135,719 | Date Updated March 26, 2024 |
Location Alexis, NC | Avg. Salary $143,103 | Date Updated March 26, 2024 |
Location Alliance, NC | Avg. Salary $134,242 | Date Updated March 26, 2024 |
Location Almond, NC | Avg. Salary $134,390 | Date Updated March 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Technical Customer Support Senior Manager, the upper level is Technical Customer Support Director and then progresses to Top Technical Customer Support Executive.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Technical Customer Support Senior Manager salary of your education level.
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About North Carolina North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south....More
Skills associated with Technical Customer Support Senior Manager: Customer Relationship Management (CRM) software, Customer Support Policies, Standards and Procedures, Technical Support, Service Management ...More
Jobs with a similar salary range to Technical Customer Support Senior Manager : Customer Support Program Manager
Salary estimation for Technical Customer Support Senior Manager at companies like : Unions, Euroglass Inc, Inovatech Idc Corp