How much does a Customer Service Training Manager make in North Dakota? The average Customer Service Training Manager salary in North Dakota is $97,820 as of April 24, 2024, but the range typically falls between $80,959 and $113,192. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Training Manager Salary | $65,607 | ND | April 24, 2024 |
25th Percentile Customer Service Training Manager Salary | $80,959 | ND | April 24, 2024 |
50th Percentile Customer Service Training Manager Salary | $97,820 | ND | April 24, 2024 |
75th Percentile Customer Service Training Manager Salary | $113,192 | ND | April 24, 2024 |
90th Percentile Customer Service Training Manager Salary | $127,188 | ND | April 24, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.
Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Mandan, ND | Avg. Salary $98,215 | Date Updated April 24, 2024 |
Location West Fargo, ND | Avg. Salary $94,856 | Date Updated April 24, 2024 |
Location Abercrombie, ND | Avg. Salary $93,374 | Date Updated April 24, 2024 |
Location Absaraka, ND | Avg. Salary $93,374 | Date Updated April 24, 2024 |
Location Adams, ND | Avg. Salary $91,397 | Date Updated April 24, 2024 |
Location Agate, ND | Avg. Salary $94,065 | Date Updated April 24, 2024 |
Location Alamo, ND | Avg. Salary $96,733 | Date Updated April 24, 2024 |
Location Alexander, ND | Avg. Salary $96,733 | Date Updated April 24, 2024 |
Location Almont, ND | Avg. Salary $96,733 | Date Updated April 24, 2024 |
Location Alsen, ND | Avg. Salary $91,397 | Date Updated April 24, 2024 |
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Customer Service Training Manager salary of your education level.
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About North Dakota North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic cent....More
Skills associated with Customer Service Training Manager: Customer Support Policies, Standards and Procedures, Training & eLearning Software, Sales Training, End-User Training ...More
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