How much does a Technical Support Analyst II make in New Jersey? The average Technical Support Analyst II salary in New Jersey is $94,308 as of February 26, 2024, but the range typically falls between $85,459 and $106,110. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Technical Support Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Support Analyst II Salary $77,403 NJ February 26, 2024
25th Percentile Technical Support Analyst II Salary $85,459 NJ February 26, 2024
50th Percentile Technical Support Analyst II Salary $94,308 NJ February 26, 2024
75th Percentile Technical Support Analyst II Salary $106,110 NJ February 26, 2024
90th Percentile Technical Support Analyst II Salary $116,855 NJ February 26, 2024
25% $85,459 10% $77,403 90% $116,855 75% $106,110 $94,308 50%(Median) Didn’t find job title? Click
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What skills does a Technical Support Analyst II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.

Troubleshooting 9.53%
Customer Support 2.11%
Computer Systems 1.66%
Others 86.7%

Job Description for Technical Support Analyst II

Technical Support Analyst II provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst II assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst II typically requires a bachelor's degree. Typically reports to a project leader or manager. The Technical Support Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Support Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Support Analyst II in New Jersey

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Location Avg. Salary Date Updated
Location Bayonne, NJ Avg. Salary $96,972 Date Updated February 26, 2024
Location Bergenfield, NJ Avg. Salary $98,685 Date Updated February 26, 2024
Location Bloomfield, NJ Avg. Salary $98,771 Date Updated February 26, 2024
Location East Brunswick, NJ Avg. Salary $96,852 Date Updated February 26, 2024
Location Hoboken, NJ Avg. Salary $100,655 Date Updated February 26, 2024
Location Irvington, NJ Avg. Salary $96,972 Date Updated February 26, 2024
Location Lakewood, NJ Avg. Salary $95,593 Date Updated February 26, 2024
Location Middlesex, NJ Avg. Salary $96,115 Date Updated February 26, 2024
Location Passaic, NJ Avg. Salary $98,771 Date Updated February 26, 2024
Location Union, NJ Avg. Salary $96,972 Date Updated February 26, 2024

Career Path for Technical Support Analyst II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Support Analyst II, the upper level is Technical Support Analyst III and then progresses to Technical Support Manager.

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Technical Support Analyst II Salary in New Jersey
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