How much does an Inbound Contact Center Manager make in New Mexico? The average Inbound Contact Center Manager salary in New Mexico is $85,831 as of February 26, 2024, but the range typically falls between $74,105 and $100,122. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Inbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Inbound Contact Center Manager Salary $63,430 NM February 26, 2024
25th Percentile Inbound Contact Center Manager Salary $74,105 NM February 26, 2024
50th Percentile Inbound Contact Center Manager Salary $85,831 NM February 26, 2024
75th Percentile Inbound Contact Center Manager Salary $100,122 NM February 26, 2024
90th Percentile Inbound Contact Center Manager Salary $113,133 NM February 26, 2024
25% $74,105 10% $63,430 90% $113,133 75% $100,122 $85,831 50%(Median) Didn’t find job title? Click
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What skills does an Inbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Fiscal Management: Fiscal management is the process of keeping an organization running efficiently within its allotted budget.

3.

Purchasing: Purchasing refers to a business or organization attempting to acquire goods or services to accomplish its goals. Although there are several organizations that attempt to set standards in the purchasing process, processes can vary greatly between organizations. Typically the word “purchasing” is not used interchangeably with the word “procurement”, since procurement typically includes expediting, supplier quality, and transportation and logistics (T&L) in addition to purchasing.

Leadership 7.69%
Fiscal Management 3.3%
Purchasing 1.1%
Others 87.91%

Job Description for Inbound Contact Center Manager

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Inbound Contact Center Manager in New Mexico

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Location Avg. Salary Date Updated
Location Sunland Park, NM Avg. Salary $81,389 Date Updated February 26, 2024
Location Abiquiu, NM Avg. Salary $86,538 Date Updated February 26, 2024
Location Alamogordo, NM Avg. Salary $83,002 Date Updated February 26, 2024
Location Albuquerque, NM Avg. Salary $87,491 Date Updated February 26, 2024
Location Alcalde, NM Avg. Salary $86,538 Date Updated February 26, 2024
Location Algodones, NM Avg. Salary $86,369 Date Updated February 26, 2024
Location Alto, NM Avg. Salary $81,606 Date Updated February 26, 2024
Location Amalia, NM Avg. Salary $86,538 Date Updated February 26, 2024
Location Amistad, NM Avg. Salary $84,584 Date Updated February 26, 2024
Location Angel Fire, NM Avg. Salary $86,538 Date Updated February 26, 2024
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Inbound Contact Center Manager Salary in New Mexico
Inbound Contact Center Manager Salary Graph, Regional Distribution and Summary