How much does a Contact Center Quality Analyst make in Nevada? The average Contact Center Quality Analyst salary in Nevada is $51,344 as of February 26, 2024, but the range typically falls between $43,882 and $58,746. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Quality Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Analyst Salary $37,088 NV February 26, 2024
25th Percentile Contact Center Quality Analyst Salary $43,882 NV February 26, 2024
50th Percentile Contact Center Quality Analyst Salary $51,344 NV February 26, 2024
75th Percentile Contact Center Quality Analyst Salary $58,746 NV February 26, 2024
90th Percentile Contact Center Quality Analyst Salary $65,485 NV February 26, 2024
25% $43,882 10% $37,088 90% $65,485 75% $58,746 $51,344 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Quality Analyst need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 15.12%
Customer Support 1.98%
Promotion 1.39%
Others 81.51%

Job Description for Contact Center Quality Analyst

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Quality Analyst in Nevada

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Location Avg. Salary Date Updated
Location Sun Valley, NV Avg. Salary $51,273 Date Updated February 26, 2024
Location Alamo, NV Avg. Salary $50,871 Date Updated February 26, 2024
Location Amargosa Valley, NV Avg. Salary $50,871 Date Updated February 26, 2024
Location Austin, NV Avg. Salary $50,475 Date Updated February 26, 2024
Location Baker, NV Avg. Salary $47,057 Date Updated February 26, 2024
Location Battle Mountain, NV Avg. Salary $50,475 Date Updated February 26, 2024
Location Beatty, NV Avg. Salary $50,871 Date Updated February 26, 2024
Location Blue Diamond, NV Avg. Salary $51,329 Date Updated February 26, 2024
Location Boulder City, NV Avg. Salary $50,922 Date Updated February 26, 2024
Location Bunkerville, NV Avg. Salary $50,871 Date Updated February 26, 2024

Career Path for Contact Center Quality Analyst

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Analyst, the upper level is Contact Center Quality Analyst, Sr. and then progresses to Contact Center Quality Manager.

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Contact Center Quality Analyst Salary in Nevada
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