How much does a Technical Customer Support Representative I make in Albany, NY? The average Technical Customer Support Representative I salary in Albany, NY is $39,456 as of March 26, 2024, but the range typically falls between $35,641 and $43,738. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Technical Customer Support Representative I Salary | $32,168 | Albany,NY | March 26, 2024 |
25th Percentile Technical Customer Support Representative I Salary | $35,641 | Albany,NY | March 26, 2024 |
50th Percentile Technical Customer Support Representative I Salary | $39,456 | Albany,NY | March 26, 2024 |
75th Percentile Technical Customer Support Representative I Salary | $43,738 | Albany,NY | March 26, 2024 |
90th Percentile Technical Customer Support Representative I Salary | $47,636 | Albany,NY | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Preventative Maintenance: Developing and implementing maintenance strategies to increase equipment life expectancy and avoid unplanned downtime.
Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
Technical Customer Support Representative I provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative I provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative I possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Technical Customer Support Representative I.
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Technical Customer Support Representative I, the first career path typically progresses to Technical Communicator.
Additionally, the second career path typically starts with a Technical Customer Support Representative II position, and then progresses to Technical Customer Support Team Leader.
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Technical Customer Support Representative I salary varies from city to city. Compared with national average salary of Technical Customer Support Representative I, the highest Technical Customer Support Representative I salary is in San Francisco, CA, where the Technical Customer Support Representative I salary is 25.0% above. The lowest Technical Customer Support Representative I salary is in Miami, FL, where the Technical Customer Support Representative I salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Technical Customer Support Representative I salary of your education level.
Technical Customer Support Representative I salary varies from country to country. There are several factors that mainly impact the Technical Customer Support Representative I salary, including cost of living, economic conditions, market rates and legal differences. Click below to Technical Customer Support Representative I salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Technical Customer Support Representative I salary varies from category to category. Click below to see Technical Customer Support Representative I salary in different categories.
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About Albany, New York Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank....More
Albany, New York area prices were up 1.5% from a year ago View the Cost of Living in Albany, New York
Technical Customer Support Representative I Salary in popular cities: New York, Buffalo, Rochester
Skills associated with Technical Customer Support Representative I: Customer Support, Remote Support, Technical Support, Customer Support Policies, Standards and Procedures ...More
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