How much does a Customer Retention Supervisor make in Ohio? The average Customer Retention Supervisor salary in Ohio is $60,154 as of February 26, 2024, but the range typically falls between $52,848 and $72,142. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Retention Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Retention Supervisor Salary $46,197 OH February 26, 2024
25th Percentile Customer Retention Supervisor Salary $52,848 OH February 26, 2024
50th Percentile Customer Retention Supervisor Salary $60,154 OH February 26, 2024
75th Percentile Customer Retention Supervisor Salary $72,142 OH February 26, 2024
90th Percentile Customer Retention Supervisor Salary $83,057 OH February 26, 2024
25% $52,848 10% $46,197 90% $83,057 75% $72,142 $60,154 50%(Median) Didn’t find job title? Click
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What skills does a Customer Retention Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Training and Development: The process of improving the job performance of an individual or group through structured and planned training sessions.

3.

Sales Process: Designing and implementing repeatable steps that a salesperson takes to move a prospect from an early-stage lead to a closed customer.

Customer Service 12.84%
Training and Development 2.2%
Sales Process 1.1%
Others 83.86%

Job Description for Customer Retention Supervisor

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Retention Supervisor in Ohio

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Location Avg. Salary Date Updated
Location Chillicothe, OH Avg. Salary $56,733 Date Updated February 26, 2024
Location Lakewood, OH Avg. Salary $60,545 Date Updated February 26, 2024
Location Portsmouth, OH Avg. Salary $55,997 Date Updated February 26, 2024
Location Aberdeen, OH Avg. Salary $55,629 Date Updated February 26, 2024
Location Ada, OH Avg. Salary $57,825 Date Updated February 26, 2024
Location Adamsville, OH Avg. Salary $57,047 Date Updated February 26, 2024
Location Addyston, OH Avg. Salary $59,953 Date Updated February 26, 2024
Location Adelphi, OH Avg. Salary $56,586 Date Updated February 26, 2024
Location Adena, OH Avg. Salary $57,314 Date Updated February 26, 2024
Location Akron, OH Avg. Salary $58,886 Date Updated February 26, 2024

Career Path for Customer Retention Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Retention Supervisor, the first career path typically progresses to Customer Retention Manager.

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Customer Retention Supervisor Salary in Ohio
Customer Retention Supervisor Salary Graph, Regional Distribution and Summary