How much does a Contact Center Representative II - Inbound make in Oregon? The average Contact Center Representative II - Inbound salary in Oregon is $40,698 as of February 26, 2024, but the range typically falls between $35,979 and $47,148. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Representative II - Inbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative II - Inbound Salary $31,682 OR February 26, 2024
25th Percentile Contact Center Representative II - Inbound Salary $35,979 OR February 26, 2024
50th Percentile Contact Center Representative II - Inbound Salary $40,698 OR February 26, 2024
75th Percentile Contact Center Representative II - Inbound Salary $47,148 OR February 26, 2024
90th Percentile Contact Center Representative II - Inbound Salary $53,021 OR February 26, 2024
25% $35,979 10% $31,682 90% $53,021 75% $47,148 $40,698 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative II - Inbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 17.16%
Microsoft Office 1.75%
Promotion 1.2%
Others 79.89%

Job Description for Contact Center Representative II - Inbound

Contact Center Representative II - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative II - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative II - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Inbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Inbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative II - Inbound in Oregon

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Location Avg. Salary Date Updated
Location Clackamas, OR Avg. Salary $42,118 Date Updated February 26, 2024
Location Oregon City, OR Avg. Salary $42,010 Date Updated February 26, 2024
Location Adams, OR Avg. Salary $42,597 Date Updated February 26, 2024
Location Adel, OR Avg. Salary $39,071 Date Updated February 26, 2024
Location Adrian, OR Avg. Salary $37,090 Date Updated February 26, 2024
Location Agness, OR Avg. Salary $39,071 Date Updated February 26, 2024
Location Albany, OR Avg. Salary $39,536 Date Updated February 26, 2024
Location Allegany, OR Avg. Salary $39,391 Date Updated February 26, 2024
Location Alsea, OR Avg. Salary $39,395 Date Updated February 26, 2024
Location Alvadore, OR Avg. Salary $39,840 Date Updated February 26, 2024

Career Path for Contact Center Representative II - Inbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative II - Inbound, the upper level is Contact Center Representative III - Inbound and then progresses to Inbound Contact Center Supervisor.

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Contact Center Representative II - Inbound Salary in Oregon
Contact Center Representative II - Inbound Salary Graph, Regional Distribution and Summary