How much does an Outbound Contact Center Manager make in Oregon? The average Outbound Contact Center Manager salary in Oregon is $100,972 as of April 24, 2024, but the range typically falls between $88,224 and $112,522. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Outbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Contact Center Manager Salary $76,617 OR April 24, 2024
25th Percentile Outbound Contact Center Manager Salary $88,224 OR April 24, 2024
50th Percentile Outbound Contact Center Manager Salary $100,972 OR April 24, 2024
75th Percentile Outbound Contact Center Manager Salary $112,522 OR April 24, 2024
90th Percentile Outbound Contact Center Manager Salary $123,037 OR April 24, 2024
25% $88,224 10% $76,617 90% $123,037 75% $112,522 $100,972 50%(Median) Didn’t find job title? Click
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What skills does an Outbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 13.86%
Inside Sales 0.84%
Life Insurance 0.59%
Others 84.71%

Job Description for Outbound Contact Center Manager

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Outbound Contact Center Manager in Oregon
  • Hi. Hope you are doing well. My name is Aditya and I represent Vision InfoTech. Let me know if you're interested in the below position. Role: Contact Cente...
    - 5 Days Ago
  • Adecco is hiring immediately for Contact Center Agents ata local client in Beaverton, OR. Contact Center Agents do essential jobs with one of our premier c...
    - 6 Days Ago
  • Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives eve...
    - 4 Days Ago
  • Member Service Representative - Contact Center - Remote Option if located in WA/OR. Job Category****:** Call Center **Requisition Number****:** MEMBE01530 ...
    - 6 Days Ago
  • Samaritan Health Plans (SHP) provides health insurance options to Samaritan employees, community employers, and Medicare and Medicaid members. SHP operates...
    - 3 Days Ago

Select a city to view specific salary and bonus information for Outbound Contact Center Manager

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Location Avg. Salary Date Updated
Location Clackamas, OR Avg. Salary $103,357 Date Updated April 24, 2024
Location Oregon City, OR Avg. Salary $103,159 Date Updated April 24, 2024
Location Adams, OR Avg. Salary $104,550 Date Updated April 24, 2024
Location Adel, OR Avg. Salary $98,090 Date Updated April 24, 2024
Location Adrian, OR Avg. Salary $90,935 Date Updated April 24, 2024
Location Agness, OR Avg. Salary $98,090 Date Updated April 24, 2024
Location Albany, OR Avg. Salary $98,687 Date Updated April 24, 2024
Location Allegany, OR Avg. Salary $98,289 Date Updated April 24, 2024
Location Alsea, OR Avg. Salary $98,388 Date Updated April 24, 2024
Location Alvadore, OR Avg. Salary $99,482 Date Updated April 24, 2024
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Outbound Contact Center Manager Salary in Oregon
Outbound Contact Center Manager Salary Graph, Regional Distribution and Summary