How much does a Top Customer Service Executive make in Pennsylvania? The average Top Customer Service Executive salary in Pennsylvania is $234,754 as of February 26, 2024, but the range typically falls between $204,174 and $268,888. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Top Customer Service Executive Salary | $176,333 | PA | February 26, 2024 |
25th Percentile Top Customer Service Executive Salary | $204,174 | PA | February 26, 2024 |
50th Percentile Top Customer Service Executive Salary | $234,754 | PA | February 26, 2024 |
75th Percentile Top Customer Service Executive Salary | $268,888 | PA | February 26, 2024 |
90th Percentile Top Customer Service Executive Salary | $299,966 | PA | February 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Excel: Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.
KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Stroudsburg, PA | Avg. Salary $241,307 | Date Updated February 26, 2024 |
Location Aaronsburg, PA | Avg. Salary $227,387 | Date Updated February 26, 2024 |
Location Abbottstown, PA | Avg. Salary $230,120 | Date Updated February 26, 2024 |
Location Abington, PA | Avg. Salary $249,432 | Date Updated February 26, 2024 |
Location Ackermanville, PA | Avg. Salary $251,551 | Date Updated February 26, 2024 |
Location Acme, PA | Avg. Salary $222,584 | Date Updated February 26, 2024 |
Location Acosta, PA | Avg. Salary $216,595 | Date Updated February 26, 2024 |
Location Adah, PA | Avg. Salary $230,285 | Date Updated February 26, 2024 |
Location Adamsburg, PA | Avg. Salary $230,755 | Date Updated February 26, 2024 |
Location Adamstown, PA | Avg. Salary $233,994 | Date Updated February 26, 2024 |
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Top Customer Service Executive salary of your education level.
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About Pennsylvania Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mi....More
Skills associated with Top Customer Service Executive: Inquiry Research/Response, Service Request Management Process, Customer Support Policies, Standards and Procedures, Customer Service Help Desk Software ...More
Recently searched related titles: Vice President Customer Experience, Vice President Of Services, Vp Customer Experience
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