How much does a Contact Center Quality Analyst make in South Carolina? The average Contact Center Quality Analyst salary in South Carolina is $48,047 as of March 26, 2024, but the range typically falls between $41,063 and $54,975. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Quality Analyst Salary | $34,704 | SC | March 26, 2024 |
25th Percentile Contact Center Quality Analyst Salary | $41,063 | SC | March 26, 2024 |
50th Percentile Contact Center Quality Analyst Salary | $48,047 | SC | March 26, 2024 |
75th Percentile Contact Center Quality Analyst Salary | $54,975 | SC | March 26, 2024 |
90th Percentile Contact Center Quality Analyst Salary | $61,282 | SC | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Goose Creek, SC | Avg. Salary $48,251 | Date Updated March 26, 2024 |
Location Abbeville, SC | Avg. Salary $46,927 | Date Updated March 26, 2024 |
Location Adams Run, SC | Avg. Salary $48,047 | Date Updated March 26, 2024 |
Location Aiken, SC | Avg. Salary $46,978 | Date Updated March 26, 2024 |
Location Alcolu, SC | Avg. Salary $45,502 | Date Updated March 26, 2024 |
Location Allendale, SC | Avg. Salary $46,724 | Date Updated March 26, 2024 |
Location Anderson, SC | Avg. Salary $46,978 | Date Updated March 26, 2024 |
Location Andrews, SC | Avg. Salary $46,215 | Date Updated March 26, 2024 |
Location Arcadia, SC | Avg. Salary $47,844 | Date Updated March 26, 2024 |
Location Awendaw, SC | Avg. Salary $47,996 | Date Updated March 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Quality Analyst, the upper level is Contact Center Quality Analyst, Sr. and then progresses to Contact Center Quality Manager.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Quality Analyst salary of your education level.
Contact Center Quality Analyst salary varies from country to country. There are several factors that mainly impact the Contact Center Quality Analyst salary, including cost of living, economic conditions, market rates and legal differences. Click below to Contact Center Quality Analyst salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Quality Analyst salary varies from category to category. Click below to see Contact Center Quality Analyst salary in different categories.
About South Carolina South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the nort....More
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