How much does a Customer Service Representative II make in South Carolina? The average Customer Service Representative II salary in South Carolina is $41,934 as of February 26, 2024, but the range typically falls between $37,628 and $47,606. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative II Salary $33,708 SC February 26, 2024
25th Percentile Customer Service Representative II Salary $37,628 SC February 26, 2024
50th Percentile Customer Service Representative II Salary $41,934 SC February 26, 2024
75th Percentile Customer Service Representative II Salary $47,606 SC February 26, 2024
90th Percentile Customer Service Representative II Salary $52,770 SC February 26, 2024
25% $37,628 10% $33,708 90% $52,770 75% $47,606 $41,934 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Cash Handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

3.

Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.

Customer Service 38.35%
Cash Handling 0.85%
Customer Care 1.34%
Others 59.46%

Job Description for Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Representative II in South Carolina

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Location Avg. Salary Date Updated
Location Goose Creek, SC Avg. Salary $42,117 Date Updated February 26, 2024
Location Abbeville, SC Avg. Salary $41,658 Date Updated February 26, 2024
Location Adams Run, SC Avg. Salary $41,910 Date Updated February 26, 2024
Location Aiken, SC Avg. Salary $41,440 Date Updated February 26, 2024
Location Alcolu, SC Avg. Salary $39,717 Date Updated February 26, 2024
Location Allendale, SC Avg. Salary $41,254 Date Updated February 26, 2024
Location Anderson, SC Avg. Salary $41,640 Date Updated February 26, 2024
Location Andrews, SC Avg. Salary $40,334 Date Updated February 26, 2024
Location Arcadia, SC Avg. Salary $41,747 Date Updated February 26, 2024
Location Awendaw, SC Avg. Salary $41,869 Date Updated February 26, 2024

Career Path for Customer Service Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Representative II, the upper level is Customer Service Representative III and then progresses to Customer Service Team Leader.

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Customer Service Representative II Salary in South Carolina
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