How much does a Member Services Manager make in Knoxville, TN? The average Member Services Manager salary in Knoxville, TN is $85,457 as of February 26, 2024, but the range typically falls between $75,651 and $97,517. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Member Services Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Manager Salary $66,724 Knoxville,TN February 26, 2024
25th Percentile Member Services Manager Salary $75,651 Knoxville,TN February 26, 2024
50th Percentile Member Services Manager Salary $85,457 Knoxville,TN February 26, 2024
75th Percentile Member Services Manager Salary $97,517 Knoxville,TN February 26, 2024
90th Percentile Member Services Manager Salary $108,498 Knoxville,TN February 26, 2024
25% $75,651 10% $66,724 90% $108,498 75% $97,517 $85,457 50%(Median) Didn’t find job title? Click
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What skills does a Member Services Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Word: Microsoft Word or MS Word is a popular word-processing program used mainly for creating documents, such as brochures, letters, learning activities, quizzes, tests, and students' homework assignments

3.

Programming: Executing logic to facilitate computing operations and functionality in one or more languages.

Customer Service 13.36%
Microsoft Word 0.62%
Programming 1.08%
Others 84.94%

Job Description for Member Services Manager

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Member Services Manager in Knoxville, TN

Career Path for Member Services Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Manager, the first career path typically starts with a Managed Care Finance Director position, and then progresses to Top Managed Care Executive.

Additionally, the second career path typically progresses to Member Services Director.

Those that have already made the climb...
Raymond V. Damadian, Chairman of the Board; Acting Principal Financial Officer; Director
FONAR Corporation, together with its subsidiaries, engages in the research, development, production, and marketing of magnetic resonance imaging (MRI) scanners for the detection and diagnosis of human diseases in the United States. The company operates in two segments, Medical Equipment, and Physician Management and Di... More
Fiscal Year Ended in 2022
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Member Services Manager salary varies from city to city. Compared with national average salary of Member Services Manager, the highest Member Services Manager salary is in San Francisco, CA, where the Member Services Manager salary is 25.0% above. The lowest Member Services Manager salary is in Miami, FL, where the Member Services Manager salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Member Services Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
75651
97517
85457

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
78940
105309
90517
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Member Services Manager in Knoxville, TN. The base salary for Member Services Manager ranges from $75,651 to $97,517 with the average base salary of $85,457. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $78,940 to $105,309 with the average total cash compensation of $90,517.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

75651
97517

 

Step 3 of 3

How much should you be paid?

About Knoxville, Tennessee    Knoxville is a city in the U.S. state of Tennessee, and the county seat of Knox County. The city had an estimated population of 186,239 in 2016 and a ....More

Knoxville, Tennessee  area prices were up 1.3% from a year ago    View the Cost of Living in Knoxville, Tennessee

Member Services Manager Salary in popular cities: MemphisNashvilleChattanooga

Skills associated with Member Services Manager: Service Delivery, HMO Member Services, Service Operations, Customer Service Metrics

Recently searched related titles: Member Service Manager

Salary estimation for Member Services Manager at companies like : University of Medical School, Stada Holdings LLC, Diagnostic Testing Inc