Technical Customer Support Representative I Salary in the United States

How much does a Technical Customer Support Representative I make in the United States? The average Technical Customer Support Representative I salary in the United States is $36,694 as of April 26, 2022, but the range typically falls between $32,318 and $42,736. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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Job Description

Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2022 Salary.com)

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Understand the total compensation opportunity for a Technical Customer Support Representative I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
32318
42736
36694

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
32673
43684
37326
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative I in the United States. The base salary for Technical Customer Support Representative I ranges from $32,318 to $42,736 with the average base salary of $36,694. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $32,673 to $43,684 with the average total cash compensation of $37,326.
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32318
42736

 

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Career Path for this job

  1. This Job:

    Technical Customer Support Representative I

    0 - 1 years experience
    High School Diploma or Tech Certificate

  2. Up a level:

    Technical Customer Support Representative II

    1 - 3 years experience
    High School Diploma or Tech Certificate

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